Farm Credit Mid-America is a financial services cooperative dedicated to serving the financial needs of farmers and rural residents. The Rural 1st Loan Officer is responsible for building relationships with customers in the consumer market segment, originating credit, and ensuring customer needs are met through effective communication and service management.
Responsibilities
- Develops and maintains a significant professional presence that yields sales that increase the Association’s market share in the assigned territory
- Spends most of the time out of the office to build professional relationships with customers, prospective customers and influencers based on mutual trust and respect
- Using an understanding of customer goals, credit strengths and weaknesses, delivers 'value added'/constructive financial information to customers
- Determines and defines the appropriate customer interaction and coordinates the appropriate staff that may directly or indirectly be a part of the relationship to serve the customer’s loan and servicing needs
- Communicates to the customer and to internal team members regarding the customer’s needs
- Introduces customers to the Association’s process and the team members who will support the process
- Gathers and documents customer financial information and application details, in compliance with lending requirements and in coordination with Rural 1st Loan Associates
- Interprets and evaluates financial information and asks relevant follow-up and probing questions to determine the appropriate product or service
- Recommends loan terms, conditions, and collateral position consistent with the request and associated loan risks; sets clear expectations with the customer, and documents pertinent customer information in association systems
- Communicates credit decisions, loan terms and conditions to the customer
- Partners with the Rural 1st Construction team on the disbursement process in home loan construction projects
- Partners with Rural 1st teams to complete servicing actions required for individual customer circumstances
- Partners with the Customer Care team to monitor the portfolio for timely identification and servicing of loans that expose the association to risk
- Using knowledge of servicing options, effectively negotiates and communicates these options to the customer, and may partner with the Special Accounts team for resolution
Skills
- Existing NMLS registration under the SAFE Act, or the ability to obtain the same upon hire, and maintenance of a status in good standing during employment
- High School Diploma/GED with 1 year of relevant experience
- Bachelor's degree preferred
Benefits
- 401(k) Plan
- Health and Financial wellness benefits
Company Overview
Farm Credit Mid-America is an financial institution dedicated to serving farmers and rural residents It was founded in 1916, and is headquartered in Louisville, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is http://www.e-farmcredit.com/careers.
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