Experienced Customer Service Specialist – Government and Corporate Affairs Liaison
**Rewritten Job Description:**
Join the arenaflex Team: A World of Possibilities Awaits
Are you ready to embark on a journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, where we're dedicated to providing exceptional travel experiences for our customers while fostering a culture of inclusivity and diversity.
About arenaflex
As a global leader in the travel industry, arenaflex is committed to connecting people and cultures from around the world. With a rich history of innovation and a passion for customer satisfaction, we're constantly pushing the boundaries of what's possible in the world of air travel. Our team is made up of talented individuals who share a common goal: to provide exceptional service to our customers while making a positive impact on the communities we serve.
Why You'll Love This Job
As a Customer Service Specialist – Government and Corporate Affairs Liaison, you'll be an integral part of our Corporate Affairs Team within the Government Affairs Division. Your primary responsibility will be to promote and sell air travel on arenaflex, while also providing exceptional customer service to our government and corporate clients.
Key Responsibilities:
- Promotes and sells air travel on arenaflex
- Prepares itineraries, computes fares, issues refunds, and prepares and issues tickets
- Answers inquiries regarding general travel information and resolves customer problems in a mutually beneficial manner
- Communicates with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicates new rules, policies, and procedures that would affect the customer
All You'll Need for Success
To excel in this role, you'll need to possess a combination of skills, qualifications, and personal qualities. Here are the minimum requirements:
Minimum Qualifications – Education & Prior Job Experience:
- Bachelor's degree in a relevant field or equivalent experience/training
Preferred Qualifications – Education & Prior Job Experience:
- Previous experience in customer service, sales, or a related field
- Knowledge of Native SABRE or similar travel software
Skills, Licenses & Certifications:
To succeed in this role, you'll need to demonstrate:
- Excellent leadership, organizational, and customer contact skills
- Ability to be resourceful and creative at immediate problem resolution
- High level of initiative, exercise good judgment, and be dependable
- Satisfactory attendance required
What You'll Get
As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks, including:
Travel Perks:
- Access to over 365 destinations on more than 6,800 daily flights across our global network
- Travel opportunities for you, your family, and your friends
Health Benefits:
- Access to health, dental, prescription, and vision benefits on day one
- Virtual doctor visits, flexible spending accounts, and more
Wellness Programs:
- Resources and support to help you stay well and achieve your wellness goals
401(k) Program:
- Available upon hire, with employer contributions after one year
Feel Free to Be Yourself at arenaflex
At arenaflex, we're committed to creating an inclusive work environment that celebrates diversity and promotes equality. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are You Ready to Join the arenaflex Team?
If you're passionate about customer service, government and corporate affairs, and making a meaningful impact in the world, we want to hear from you. Apply now to become a part of the arenaflex team and start your journey to a world of possibilities.
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