Experienced Customer Experience Coordinator – Front of Store Leadership and Team Management
**Rewritten Job Description:**
Join careerzynith in Revolutionizing Retail and Delivering Exceptional Customer Experiences
At careerzynith, we're passionate about creating a unique and engaging shopping experience for our customers. As a Customer Experience Coordinator, you'll play a vital role in promoting an excellent customer experience, leading by example, and ensuring our stores are always clean, organized, and welcoming. If you're a team player with a passion for delivering exceptional customer service, we want to hear from you!
About careerzynith
careerzynith is a dynamic and innovative retail company that's constantly evolving. We're part of the TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense. Our inventory is always changing, and our approach is continually evolving, which means every day is another chance to Discover Different. We're committed to creating a culture that's inclusive, diverse, and welcoming to all.
Key Responsibilities:
- Creates a positive internal and external customer experience by promoting a culture of honesty and integrity, maintaining confidentiality, and ensuring a clean and organized store.
- Leads by example by engaging and interacting with all customers, promoting loyalty programs, and training and mentoring Associates on front-end principles.
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs, assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
- Addresses customer concerns and issues promptly, ensuring a positive customer experience, and ensures Associates execute tasks and activities according to store plan, prioritizing as needed.
- Communicates accurately and effectively with management and Associates when setting and addressing priorities, provides progress updates, and provides and accepts recognition and constructive feedback.
- Partners with Management on Associate training needs to increase effectiveness, ensures adherence to all labor laws, policies, and procedures, and promotes credit and loyalty programs.
- Supports and participates in store shrink reduction goals and programs, promotes safety awareness, and maintains a safe environment.
- Performs other duties as assigned.
Who We're Looking For:
We're seeking a motivated and experienced Customer Experience Coordinator who is available to work a flexible schedule, including nights and weekends. If you have:
- A strong understanding of merchandising techniques
- The ability to multi-task and prioritize tasks effectively
- Strong communication and organizational skills with attention to detail
- The ability to respond appropriately to changes in direction or unexpected situations
- A team player attitude, working effectively with peers and supervisors
- The ability to train others
- At least 1 year of retail experience and 6 months of leadership experience
Benefits and Compensation:
We offer a competitive starting pay range of $14.00 to $14.50 per hour, with actual starting pay determined by relevant skills, qualifications, and experience. Our benefits package includes:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
Those who meet service or hours requirements are also eligible for:
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
Career Growth Opportunities and Learning Benefits:
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Experience Coordinator, you'll have opportunities to:
- Develop your leadership skills and experience
- Learn about our products and services
- Participate in training and development programs
- Collaborate with cross-functional teams
- Contribute to the success of our stores and the company as a whole
Work Environment and Company Culture:
Our stores are fast-paced and dynamic, with a focus on creating a unique and engaging shopping experience for our customers. As a Customer Experience Coordinator, you'll work in a team environment with a focus on collaboration, communication, and customer service. We're committed to creating a culture that's inclusive, diverse, and welcoming to all.
How to Apply:
If you're a motivated and experienced Customer Experience Coordinator who is passionate about delivering exceptional customer service, we want to hear from you! Apply now to join the careerzynith team and start your journey to Discover Different.