Retail Operations Manager (Training Track) – Remote (CA, NV, UT, PA, or NY only)

We’re a multi-location climbing gym looking for someone to take ownership of retail operations across our gyms. This role exists to ensure the right products are in the right places, selling consistently—without requiring day-to-day direction from Operations Managers. You will start by executing a defined retail playbook, then grow into full ownership of inventory decisions and vendor relationships. What This Role Owns • In-stock rates across all gyms • Sell-through of retail inventory • Execution of retail playbook without oversight • Identification and action on underperforming products • Clear, proactive communication so Ops Managers don’t have to think about retail What You’ll Do • Monitor inventory levels across all locations and ensure core items stay in stock • Execute product cycling, restocks, and markdowns based on playbook triggers • Identify slow-moving or aging inventory and take action within defined timelines • Submit and track purchase orders and maintain vendor communication • Maintain accurate inventory counts and oversee cycle counts • Ensure retail displays and product availability meet company standards • Report weekly on stock risks and slow movers • Report biweekly on sales performance and actions taken • Recommend product changes, promotions, and purchasing decisions as you ramp Growth Path Phase 1 (0–90 days): Execution • Execute playbook exactly as written • Maintain stock levels and reporting cadence • Flag issues and trends early Phase 2 (90–180 days): Guided Decisions • Recommend markdowns, reorders, and product changes • Begin managing vendor communication • Start influencing assortment and purchasing Phase 3 (6+ months): Ownership • Independently manage reordering within defined thresholds • Initiate promotions and product changes • Own vendor relationships and retail performance What Success Looks Like • Core products are consistently in stock across all gyms • Slow-moving inventory is addressed within 7 days • Inventory counts are accurate and reliable • Retail playbook is executed without reminders • Issues are surfaced early with proposed solutions • Ops Managers are not solving retail problems How You Work • You take action based on defined triggers without waiting for direction • You flag problems with solutions, not just observations • You communicate proactively and clearly in a remote environment • You are comfortable being accountable for outcomes, not just tasks Requirements • Experience in retail, inventory, or merchandising with responsibility for outcomes • Experience using sales and inventory data to make decisions • Strong organizational and systems thinking skills • Comfortable working remotely with minimal oversight • Able to manage multiple locations or streams of work simultaneously Nice To Have • Specialty retail experience (climbing, outdoor, coffee, boutique fitness) • Experience managing vendor relationships • Experience improving or building retail systems Compensation & Details • Part-time to start (0–20 hours/week) • Hourly: $20-24/hour depending on experience • Bonus: $150-250/month • Flexible schedule • Gym membership for you + household • Retail discounts About Us We build spaces centered around climbing, community, fitness, and love. While this role is primarily behind the scenes, your work directly shapes the experience our members have in every gym.