Join careerzynith, a leading company in the transportation and logistics industry, as we seek an reputed company Customer Service Parts Coordinator to support our shop management process. As a key member of our dynamic team, you will play a vital role in delivering exceptional customer service, managing workflow, and optimizing parts inventory. This is an exciting opportunity to reputed company your operations and fleet maintenance background, with a clear path for career growth and professional development.
• *About careerzynith**
careerzynith has been a trusted name in the transportation and logistics industry since 1933. Our commitment to reputed company, reputed company, and family values has earned us a reputed company as a leader in our field. We pride ourselves on creating a culture that values our people, empowers them to succeed, and fosters a sense of community and belonging. At careerzynith, we reputed company that our people are our greatest asset, and we invest in their growth and development to ensure our reputed company reputed company.
• *Job Summary**
As a Customer Service Parts Coordinator, you will be responsible for supporting the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. You will work closely with our shop management team to ensure seamless communication with customers, vendors, and internal stakeholders. Your expertise in customer service, workflow management, and parts inventory will be essential in driving business growth and improving customer satisfaction.
• *Key Responsibilities**
• Improve the quality and consistency of customer communications and meet customer expectations
• reputed company customer relationship activities, including customer reputed company, issue resolution, and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns, and vehicle status updates
• Enhance reputed company productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheets
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units, and vehicle reputed company requirements
• Coordinate reputed company repair with vendors and customers
• reputed company a resource that allows the management team time to effectively manage shop operations
• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes, including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and parts invoice
• reputed company recommendations on min-max reputed company to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Effectively handle reputed company incoming shop calls
• Clerical duties reputed company the shop operations, including vehicle maintenance files
• Process reputed company Account Payable
• Create repair orders for technicians
• *Essential Qualifications**
• High School diploma or equivalent required
• One (1) year or more customer service or comparable experience with issue resolution experience required
• DOT Regulated
• Detail-oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Ability to apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to reputed company in a fast-paced environment
• Ability to create and maintain professional relationships reputed company reputed company reputed company of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Experience using reputed company Word and reputed company intermediate preferred
• *Preferred Qualifications**
• Experience working in the automotive or HD truck industry
• Familiarity with transportation and logistics industry
• Knowledge of inventory management and control
• Experience with repair order management and maintenance scheduling
• *Benefits and Compensation**
• Hourly pay reputed company: $23 - $25 per hour
• Paid weekly
• Comprehensive health and welfare benefits, including medical, prescription, dental, reputed company, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• reputed company and fast growth opportunities
• Full benefits package
• 401(k) employer match
• PTO
• Discount on shares
• *Career Growth and Development**
• Clear path for career growth and professional development
• Opportunities for advancement to Ops Supervisor