Job Description
Please note the required shifts are Mon - Fri 10:00 AM– 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone.
Job Summary
Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.
Job Duties
• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.
Job Qualifications
REQUIRED QUALIFICATIONS:
• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
• High attention to detail and ability to follow member interaction scripting.
• Flexible and adaptive to changing priorities and workflows.
• Compassionate and service oriented.
• Bilingual (English and at least one additional language, as required).
• Strong verbal and written communication skills.
Preferred Qualifications
• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $20.25 - $30.39 / HOURLY
• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.