Note: The job is a remote job and is open to candidates in USA. KMC Careers is seeking a Cloud Operations Analyst to join Illumio, a company dedicated to providing user-friendly security technology. The role involves managing releases, resolving technical issues, and collaborating with various stakeholders to ensure timely delivery and compliance with policies.
Responsibilities
- As part of the Cloud Operations team ensures releases are done as per plan, and progress is communicated to all stakeholders
- Work to resolve technical issues and escalations at the infrastructure and application levels
- Leading, driving, facilitating, and managing Incident bridge
- Provide scheduled on-call services for emergency changes
- Participate in the site incidents troubleshooting triage efforts
- Work directly with developers to fix the technical issues they are facing, engage relevant teams, and take issues to a logical conclusion
- Improve existing processes and automate using new tools and scripts
- Work on different projects, provide status updates and meet stakeholder expectations
- Define and improve existing releases, and deployment processes and drive discussions within the team
- Manage releases and deployments in the distributed Environment across multiple stacks and ensure compliance with Illumio policies
- Work collaboratively and efficiently with all internal and external partners and stakeholders across multiple time zones to ensure timely delivery
Skills
- 5+ years of total experience with a bachelor's degree is required
- Solid knowledge of the Linux operating system, Ubuntu, RHEL, and OEL7 is required
- Application support and debugging experience in a dynamic fast-paced production environment
- Knowledge/Experience of Incident Management
- Network basics and Troubleshooting skills
- Load balancers / Traffic manager knowledge
- Virtualization, Containerization Knowledge
- Good understanding of Production deployment, Distributed Env required
- Sound knowledge in one or more programming languages like shell, and python
- 4+ years in a production support role in a fast-paced industry/organization
- Strong communication skills and ability to work effectively across global teams
- Ability to manage multiple tasks and competing priorities to deliver projects on schedule
- Strong problem-solving and operational process skills and attention to detail
- Knowledge of GIT, Jira, and Jenkins preferred
Benefits
- Comprehensive health benefits
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Company Overview
Are you ready to defy your limits? We're always recruiting talented professionals like you, not only by matching your talents to credible and reputable companies but also by giving you opportunities to defy your expectations! It was founded in 2010, and is headquartered in Taguig, PH, with a workforce of 1001-5000 employees. Its website is https://kmc.solutions/careers.