Note: The job is a remote job and is open to candidates in USA. Steno is a rapidly growing company transforming the litigation technology industry with innovative solutions for law firms. The West Coast Account Manager will manage client relationships, ensuring seamless engagement and communication while leveraging technology to enhance service delivery.
Responsibilities
- Own the client relationship from start to finish - manage accounts with precision and accountability
- Keep client engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while meeting client deadlines
- Be the problem-solver - prevent issues before they escalate, handle high-priority requests, apply critical thinking to workflows, and make sure nothing falls through the cracks
- Communicate like a pro - keep clients, court reporters, and internal teams in the loop every step of the way
- Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems
- Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change
- Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo
- Shape the product and culture - every AM is encouraged to contribute ideas that influence how we operate, and the individuality you bring to the team is celebrated, not just tolerated
Skills
- 3+ years of Account Management or Customer Success experience in legal services
- A talent for building strong client relationships
- Ability to communicate and influence at all levels, including executive leadership
- Tech-savvy and a quick learner
- Comfortable juggling multiple projects without losing sight of the details
- Excellent listening and communication skills
- Critical thinking mindset
- Flexibility to thrive in a fast-paced, ever-evolving startup environment
Benefits
- Stock options included. When Steno grows, you grow.
- Premium Medical, Dental, & Vision Coverage -, with 100% of premiums covered for some plans - well above industry benchmarks.
- A team of Customer Success leaders and professionals who will unlock your greatest potential
Company Overview