Note: The job is a remote job and is open to candidates in USA. Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. The VP of Account Executives is responsible for managing and strengthening client and broker relationships, ensuring successful benefit plan administration and ongoing client satisfaction.
Responsibilities
- Provide direction and support to account management or client service team members
- Mentor less experienced team members on client service best practices, renewal processes, broker communication, benefit plan administration, and issue resolution
- Assist with workload prioritization, client escalations, and internal coordination
- Lead client service initiatives, renewal planning discussions, and cross-functional meetings
- Support department leadership with training, process improvements, and service consistency across the team
- Ownership for client escalations within team member’s client assignments
- Performance reviews for team members
- May be responsible for a book of clients
- Manage the ongoing service needs for an assigned book of business, ensuring timely, accurate, and high-quality client support
- Serve as a key relationship manager for clients, brokers, consultants, carriers, and internal service teams
- Coordinate expirations with Producers to obtain renewal and/or new business information
- Market new and renewal business, prepare analyses of alternative benefit proposals, develop marketing materials, and create client presentations
- Understand available products and services and identify opportunities for new product integration based on client needs, plan performance, and industry trends
- Process renewal and new business enrollment paperwork, including follow-up with clients, brokers, carriers, and internal teams throughout the process
- Schedule and conduct quarterly in-person meetings with brokers and clients throughout the year
- Work with brokers and consultants to analyze benefit plan experience, claims data, utilization trends, and industry benchmarks
- Serve as a facilitator for calls and correspondence from clients, brokers, carriers, and internal departments regarding insurance, claims, eligibility, billing, enrollment, and administrative issues, with a focus on successful and efficient resolution
- Participate in and/or lead annual enrollment and benefits meetings for client employees
- Partner with internal operations, claims, eligibility, implementation, sales, and leadership teams to ensure client needs are met and service expectations are maintained
- Stay current on industry practices, benefit trends, healthcare regulations, compliance updates, and legislative changes through departmental meetings, educational events, industry briefs, updates, and ongoing professional development
Skills
- At least five years of experience at the Account Manager, Senior Account Manager, or Account Executive level within a TPA organization
- At least two years in a supervisory client service role within a TPA organization
- Prior management, supervisory, team lead, or mentoring experience
- Strong knowledge of healthcare benefits, insurance products, renewal processes, client service workflows, and benefit plan administration
- Experience working with brokers, consultants, carriers, clients, and internal operations teams
- Ability to analyze plan experience, claims data, benefit utilization, and market trends
- Strong presentation, communication, negotiation, and relationship-management skills
- Ability to manage multiple clients, deadlines, renewals, and service priorities simultaneously
- Strong problem-solving skills and the ability to facilitate resolution of complex client, claims, eligibility, billing, enrollment, or administrative issues
- Advanced training in industry-related sales or account management techniques
- Life Agent License/ Valid Producer License
- Experience in a self-funded, level-funded, or TPA environment
- Experience leading client strategy meetings, renewal presentations, open enrollment meetings, and broker-facing discussions
- Prior experience managing or mentoring account management or client service staff
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