Note: The job is a remote job and is open to candidates in USA. Anime Universe is creating a platform that connects fans, creators, publishers, and partners in the anime and manga space. They are seeking a Vice President of Customer Success & Community Experience to build a world-class organization focused on customer experience and operational excellence.
Responsibilities
- Design and lead Anime Universe's complete customer experience strategy across every major stakeholder
- Build the operational foundation that supports: Fans, Registered Users, Premium Subscribers, Manga Creators, Publishers, Licensors, Marketplace Sellers, Business Partners, Community Moderators, Brand Partners
- Work closely with Product, Engineering, Legal, Marketing, Finance, AI, Security, and Executive Leadership to ensure customer experience becomes a competitive advantage as Anime Universe scales globally
- Customer Experience Strategy
- Build Customer Success Organization
- Customer Success Operations
- Creator Success
- Publisher & Partner Success
- Community Experience
- Customer Technology & AI
- Metrics & Operational Excellence
- Organizational Leadership
Skills
- 12+ years leading Customer Success, Customer Experience, Community Operations, or Customer Support organizations
- Experience building customer organizations from startup through high-growth stages
- Experience supporting consumer digital platforms or online communities
- Experience managing globally distributed teams
- Strong operational leadership and KPI management experience
- Experience implementing CRM, ticketing, and customer support platforms
- Experience leading or partnering with Trust & Safety and Moderation organizations
- Excellent communication, leadership, and organizational skills
- Anime
- Manga
- Gaming
- Creator Economy
- UGC Platforms
- Marketplace Businesses
- Streaming Platforms
- Subscription Services
- AI-enabled Platforms
- Blockchain or Digital Asset Ecosystems
Benefits
- Founding-level equity participation (standard vesting schedule)
- Future token-based rewards (subject to legal and regulatory approvals)
- Salary activates upon company funding and revenue milestones
- Remote-first, globally distributed leadership team
- Remote-First: Global, asynchronous leadership environment
Company Overview