Note: The job is a remote job and is open to candidates in USA. Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. The Vice President, Warehouse Operations & Logistics owns the performance, scalability, and strategic direction of Trace3’s national warehouse, shipping, logistics, and integration services business.
Responsibilities
- Manage the team of warehouse, logistics, and integration services personnel responsible for fulfilling the duties below
- Create a consistent process across regional warehouses to enhance process flows and establish a systematic approach to service delivery
- Manage physical Trace3- and customer-owned inventory and validate against systems through routine cycle counts
- Maintain clean, safe, and efficient warehouses across the nation
- Train warehouse staff on new processes and procedures, and train department managers on how to manage teams and process
- Propose strategies and tactics to increase efficiency across warehouse staff and cross-functional processes
- Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality, and customer service standards are met
- Maintain the physical condition of warehouses by planning and implementing new design layouts, inspecting equipment, and issuing work orders for repair and requisitions for replacement
- Schedule and oversee the warehouse team to meet fulfillment demands, managing the flow and quality of work to maximize efficiency and minimize overtime
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures
- Build and own a standardized scorecard of warehouse and logistics KPIs across all regional locations — including order accuracy, on-time shipment rate, dock-to-stock time, units/lines picked per labor hour, inventory accuracy (cycle count variance), space utilization, damage/loss rate, and cost per order shipped
- Design and implement consistent reporting cadences (daily operational dashboards, weekly performance reviews, monthly and quarterly business reviews) so leadership has real-time visibility into throughput, labor productivity, and service-level performance across every site
- Establish target thresholds and tolerance bands for each metric, with clear escalation paths when a site or shift falls outside acceptable performance ranges
- Use metrics and reporting as the basis for continuous improvement — identifying bottlenecks, justifying headcount or automation investments, and benchmarking individual warehouses against each other and against industry standards
- Partner with Finance and Sales Operations to tie warehouse and logistics metrics to profitability, ensuring reporting supports both operational and financial decision-making
- Develop and own a formal build-vs-outsource decision framework that evaluates cost, capacity, geographic coverage, speed-to-market, and risk to determine which warehouse, logistics, and integration functions should be performed in-house versus through third-party logistics (3PL) providers and other partners
- Establish a recurring mechanism (e.g., a quarterly capacity and sourcing review) to reassess the internal/partner mix as the business grows, allowing Trace3 to flex capacity up or down without long lead times
- Source, evaluate, and manage relationships with 3PLs and logistics/integration partners, including contract negotiation, SLA development, and ongoing performance management against the same metrics framework used for internal operations
- Serve as the primary point of contact for partner escalations, ensuring outsourced work meets the same quality, cost, and service standards as internally performed work
- Coordinate relevant industry and/or partner certifications, and identify approved outside training, to enhance domestic and international logistics capability
- Plan and manage warehouse relocations, expansions, and consolidations as business needs dictate, including site selection input, move logistics, vendor coordination, and minimizing disruption to ongoing operations
- Lead the warehouse and logistics integration workstream for mergers and acquisitions — assessing acquired facilities, inventory, systems, and staff, and developing a plan to integrate or consolidate operations into Trace3’s national network
- Standardize processes, systems, and metrics across newly acquired or relocated sites so they report into the same KPI and reporting framework as the rest of the network
- Manage budgets, timelines, and risk for relocation and M&A-related projects, partnering with Finance, IT, HR, and Sales Operations as needed
- Assist department heads and Account Managers in providing staging, integration, and logistics solutions to customers, while educating them on logistics services and resources to help them become as self-sufficient as possible
- Answer logistics questions for Account Managers, working closely with sales engineers, partners, and distribution
- Work with cross-functional sales and operations teams to support client outcomes
- Review logistics quotes and orders to maximize profitability, minimize RMAs, and identify potential add-on opportunities
- Participate in conference calls, emails, and Slack channels with customers and/or sales and presales teams to meet integration and logistics objectives
- Update the sales team as needed with relevant logistics information, pricing, process, and training
- Validate sales orders that utilize staging, integration, and logistics services for accuracy
- Maintain a profitable outbound freight revenue stream for coordinated logistics services
- Provide Trace3 sales staff with support and resources to conduct freight and logistics services
- Track revenue and profitability of all staging, logistics, and warehouse integration sales activities
- Ensure team members across all departments are performing to the best of their ability by appropriately coaching them around growth of their skillset
- Perform ongoing one-on-one meetings with team members and track successes
- Work closely with peer managers to ensure alignment and direction of team members on current and upcoming opportunities
- Provide regular updates to your manager along with recommendations and areas of concern
- Ensure a positive work environment and minimize friction by addressing challenges professionally
Skills
- Minimum 10+ years of experience in the shipping and logistics field, including prior leadership of multi-site warehouse operations
- Bachelor's degree or equivalent from a four-year college
- Demonstrated experience building or owning operational metrics, KPI scorecards, and reporting structures for a warehouse or distribution network
- Experience evaluating and managing 3PL or other outsourced logistics partnerships, including contract negotiation and SLA management
- Experience and direction to staff on international shipping, VAT taxes, and international customs
- Direct experience with remote logistics, preferably with data center moves
- Ability to coach and mentor others and foster a teamwork environment
- Must have a passion for aligning skills and strengths to match the needs of clients and organizational stakeholders
- Must have a passion for continuous learning and improvement of morale, personal growth, and professional growth
- Experience managing facility relocations, expansions, or M&A-related operational integrations is strongly preferred
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Company Overview
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