Note: The job is a remote job and is open to candidates in USA. Planet Home is a recognized Top Mortgage Employer by National Mortgage Professional, seeking a Technical Writer to join their innovative team. The role involves researching, writing, and publishing policies and procedures while ensuring compliance with relevant laws and regulations.
Responsibilities
- Creates, maintains, and archives policy and procedure documents for the entire organization
- Coordinates and communicates with business/process owners to ensure documentation is reflective of accurate processes and controls
- Coordinates and communicates with Compliance and Legal to ensure all documents are in compliance with federal, state, local and agency/investor rules and regulations
- Initiates and manages documentation approval process, driving documentation through compliance, senior management and SME (subject matter experts) for approval
- Establishes and implements a formal process for policy and procedure requests, reviews and approvals
- Maintains project management tracking for management reporting
- Miscellaneous duties as assigned
Skills
- Bachelor's degree in English, Communications or related field
- Minimum of three (3) years of policy or technical writing experience
- Excellent verbal communication skills
- Strong writing and editing skills
- Strong analytical skills with the ability to problem solve effectively
- Excellent interpersonal and communication skills with all levels of management
- Ability to understand and assess business needs and requests
- Strong time management, organization and attention-to-detail
- Ability to multi-task effectively while meeting aggressive deadlines in a fast-paced environment
- Ability to work effectively within tight deadlines and with minimum supervision
- Capable of using diplomacy and negotiation in dealing with business stakeholders
- Ability to adapt to change
- Proven proficiency with Microsoft Office (including but not limited to Word, Excel and Powerpoint), Adobe Acrobat, screen capture software, and content management systems
- Mortgage servicing/banking experience preferred
- Experience with MadCap Flare is a plus
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