Note: The job is a remote job and is open to candidates in USA. NetFoundry is the leader in zero trust Cloud Native Networking by design. As a Technical Writer, you will collaborate with engineers and DevOps teams to produce clear and concise documentation, creating and maintaining various technical documents to support the company's growing customer base.
Responsibilities
- Write, edit, and maintain user guides, API documentation, SDK documentation, architecture diagrams, and deployment guides
- Collaborate with subject matter experts (SMEs) to gather and validate technical information
- Translate complex technical concepts into simple, user-friendly content tailored to developers, DevOps, and enterprise IT professionals
- Maintain and improve documentation version control, structure, and usability
- Contribute to onboarding materials, use case examples, and product release notes
- Ensure consistency and accuracy across all technical documents in line with NetFoundry’s voice and brand
- Conduct content audits and propose improvements to documentation structure and accessibility
- Work with UX, engineering, and support teams to identify documentation gaps and user pain points
Skills
- Collaborate with engineers and DevOps teams to produce clear, concise, and accurate documentation
- Create and maintain developer guides, API docs, technical tutorials, and system architecture documentation to support our growing customer base and partner ecosystem
- Write, edit, and maintain user guides, API documentation, SDK documentation, architecture diagrams, and deployment guides
- Collaborate with subject matter experts (SMEs) to gather and validate technical information
- Translate complex technical concepts into simple, user-friendly content tailored to developers, DevOps, and enterprise IT professionals
- Maintain and improve documentation version control, structure, and usability
- Contribute to onboarding materials, use case examples, and product release notes
- Ensure consistency and accuracy across all technical documents in line with NetFoundry's voice and brand
- Conduct content audits and propose improvements to documentation structure and accessibility
- Work with UX, engineering, and support teams to identify documentation gaps and user pain points
- 3+ years of experience as a Technical Writer in a software, networking, or cloud infrastructure environment
- Strong understanding of networking concepts (e.g., Zero Trust, SD-WAN, VPN, TLS, DNS, edge computing)
- Experience documenting RESTful APIs, SDKs, and command-line tools
- Familiarity with Markdown, Git, Swagger/OpenAPI, and documentation generators (e.g., Docusaurus, Hugo, MkDocs)
- Excellent writing, editing, and proofreading skills with a keen eye for detail
- Ability to grasp complex technical concepts quickly and communicate them clearly
- Experience working in Agile/Scrum development environments
- Familiarity with Kubernetes, DevOps practices, or cloud platforms like AWS, Azure, or GCP
- Experience contributing to open-source projects or developer-focused documentation
- Ability to create visual aids like flowcharts, network diagrams, and architecture schematics (e.g., using Lucidchart, draw.io, or similar tools)
Benefits
- Fully remote with flexible working hours
- Comprehensive health benefits (Medical, Dental, and Vision) with expanded well-being benefits
- Employer-paid Life, AD&D, Short-Term & Long-Term Disability
- Learning and Development Budget
- 401K with company match
- Paid Holidays
- Unlimited PTO
- Technology Stipend
- Electronics Allowance
Company Overview