Note: The job is a remote job and is open to candidates in USA. StealthWatch is partnering with an innovative cloud security start-up that is looking to hire its first Technical Support Engineer in the US. This role involves providing technical support for enterprise customers, troubleshooting complex issues in cloud-native environments, and collaborating with engineering and product teams to enhance the support experience.
Responsibilities
- Providing technical support and troubleshooting for enterprise customers
- Investigating and resolving issues within cloud and Kubernetes environments
- Working cross-functionally with Engineering and Product teams to identify and address product issues
- Managing escalations and communicating effectively with both technical and non-technical stakeholders
- Developing knowledge base content and support documentation
- Helping establish and improve support processes as the business grows
Skills
- Previous experience in a Technical Support Engineer, Support Engineer, Site Reliability, or similar customer-facing technical role
- Strong hands-on experience with Kubernetes
- Solid understanding of cloud platforms such as AWS, Azure, or GCP
- Experience troubleshooting within cloud-native environments
- Excellent problem-solving and communication skills
- Comfortable working in a fast-paced start-up environment
Benefits
Company Overview
๐ช๐ฒ๐น๐ฐ๐ผ๐บ๐ฒ ๐๐ผ ๐ฆ๐๐ฒ๐ฎ๐น๐๐ต๐ช๐ฎ๐๐ฐ๐ต - ๐ช๐ต๐ฒ๐ฟ๐ฒ ๐ฆ๐๐ฒ๐ฎ๐น๐๐ต ๐ ๐ฒ๐ฒ๐๐ ๐ฆ๐ฐ๐ฎ๐น๐ฒ! ๐ ๐๐๐จ๐ฎ๐ญ ๐๐ฌ At StealthWatch, we partner with the most disruptive ๐๐ฒ๐๐๐ซ๐ฌ๐๐๐ฎ๐ซ๐ข๐ญ๐ฒ ๐๐ง๐ ๐๐ ๐ฌ๐ญ๐๐ซ๐ญ-๐ฎ๐ฉ๐ฌ ๐๐ซ๐จ๐ฆ ๐๐ญ๐๐๐ฅ๐ญ๐ก ๐๐จ๐๐ ๐ญ๐จ ๐๐๐ซ๐ข๐๐ฌ ๐ โ ๐ก๐๐ฅ๐ฉ๐ข๐ง๐ ๐ญ๐ก๐๐ฆ ๐ฌ๐๐๐ฅ๐ ๐๐จ-๐๐จ-๐๐๐ซ๐ค๐๐ญ ๐ญ๐๐๐ฆ๐ฌ ๐๐๐ซ๐จ๐ฌ๐ฌ ๐ญ๐ก๐ ๐๐, ๐๐๐๐, ๐๐ง๐ ๐๐๐๐. It was founded in 2024, and is headquartered in London, GB, with a workforce of 2-10 employees. Its website is https://stealth-watch.com.