Note: The job is a remote job and is open to candidates in USA. SRM Technologies is seeking an experienced Technical Program Manager to lead large-scale, cross-functional cloud and platform programs across their enterprise SaaS environment. The role focuses on driving end-to-end execution of complex initiatives while collaborating with various teams to ensure operational excellence and strong customer outcomes.
Responsibilities
- Own end-to-end delivery of complex cloud, infrastructure, and platform programs
- Define program scope, roadmap, milestones, success criteria, and delivery governance
- Drive execution across multiple parallel workstreams with clear ownership and accountability
- Track dependencies, risks, issues, decisions, and mitigation plans across teams
- Coordinate across Cloud Operations, DevOps, Infrastructure Engineering, Application Engineering, Product Management, Customer Success, and business stakeholders
- Facilitate alignment, decision-making, and prioritization across technical and non-technical teams
- Identify and remove blockers proactively to maintain delivery momentum
- Ensure program execution aligns with business priorities, customer commitments, and operational readiness
- Develop and maintain detailed program plans, timelines, resource models, and delivery schedules
- Manage sprint planning, release milestones, deployment windows, environment sequencing, and cutover plans
- Coordinate release readiness, go/no-go reviews, hypercare planning, and transition to steady-state operations
- Drive post-implementation reviews and continuous improvement actions
- Identify program risks early and drive mitigation strategies to reduce delivery, operational, and customer impact
- Lead structured issue resolution across multiple teams in high-pressure, time-sensitive situations
- Manage scope changes, impact assessments, dependency changes, and stakeholder communications
- Maintain clear visibility into program health, trade-offs, escalation paths, and decision points
- Provide regular program status updates to leadership, including milestone progress, key risks, issues, dependencies, and financial or operational impact
- Create concise executive dashboards and program communications for senior stakeholders
- Partner with customer-facing teams to align program timelines, readiness expectations, and communication plans
- Ensure transparent communication across internal and external stakeholders
Skills
- 8–12 years of experience in Technical Program Management, Engineering Program Management, Cloud Operations, DevOps, or a related technical delivery role
- Proven experience managing large-scale cloud, infrastructure, platform, or enterprise SaaS programs
- Strong understanding of cloud platforms, preferably AWS, including compute, storage, networking, identity and access management, and deployment patterns
- Experience coordinating complex, multi-team, multi-environment programs with strict timelines and dependencies
- Strong knowledge of DevOps delivery practices, release management, deployment governance, and operational readiness
- Excellent executive communication, stakeholder management, facilitation, and escalation management skills
- Cloud infrastructure concepts including compute, storage, networking, IAM, security, availability, and resiliency
- DevOps and automation tools such as Jenkins, Terraform, Git, Ansible, or similar technologies
- Container and orchestration platforms such as Docker and Kubernetes
- Monitoring, observability, incident management, and release operations practices
- Application architecture, deployment patterns, environment management, and production readiness frameworks
- Experience in enterprise SaaS, multi-tenant platforms, or customer-facing production environments
- Background in Cloud Operations, Site Reliability Engineering, DevOps Engineering, or Infrastructure Engineering
- Experience supporting cloud transitions, modernization initiatives, migration programs, or transformation efforts
- Certifications such as AWS, PMP, Agile, Scrum, or similar credentials
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