Note: The job is a remote job and is open to candidates in USA. Ping Identity is a company focused on providing secure and seamless digital experiences. As a Technical Account Manager, you will work closely with clients to ensure they are successful with Ping solutions, managing their journey from purchase to production and optimizing their deployed solutions.
Responsibilities
- Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
- Facilitate visibility into company’s product roadmap to help educate and engage customers
- Assist with over-the-shoulder configuration help on features and flows
- Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
- Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
- Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
- Engage in the escalation and priority of support tickets created by clients in the program as needed
- Provide product demonstrations of Ping technologies
- Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
- Provide feedback to Product Management for future products or enhancements based on trends and requirements
- Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
- Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty
Skills
- Understanding of Java and knowledge of web technologies
- Must have a minimum of 5 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
- Strong verbal and written communication skills
- Strong organizational skills
- Experience with SFDC or equivalent CRM systems
- Ability to manage proactive and reactive tasks effectively
- Proven track record in managing relationships with large enterprise clients
- Experience with Identity Management, Access Management or Federation
- On-call may be a requirement for this position
- Experience with Ping Identity solutions and APIs
- Experience with Windows and Linux operating systems
- General networking knowledge of protocols like HTTP/S, TCP/IP
- General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
- Bachelor's Degree in Computer Science or equivalent experience
Benefits
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Company Overview
Company H1B Sponsorship