Note: The job is a remote job and is open to candidates in USA. Inovalon is a company focused on transforming the healthcare ecosystem through technology and data. They are seeking a Technical Account Manager to support enterprise customers with healthcare data licensing solutions by providing technical guidance, troubleshooting support, and ensuring customer success throughout the lifecycle.
Responsibilities
- Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption
- Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements
- Investigate and troubleshoot customer data delivery, integration, and technical support issues
- Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery
- Support escalated customer issues by coordinating across internal teams and driving timely resolution
- Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities
- Assist customers in understanding APIs, delivery methods, and technical documentation
- Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions
- Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction
- Maintain accurate internal documentation related to customer issues, workflows, and technical processes
- Support onboarding activities as needed from a technical consultation and escalation management perspective
- Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements
- Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards
Skills
- 3–5 years of experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets
- Experience in a Technical Account Manager, Technical Support, Data Operations, Customer Success or similar customer-facing technical role
- Understanding of healthcare data workflows, processing methodologies, and data delivery environments
- Familiarity with healthcare data privacy, compliance, and regulated data environments
- Strong troubleshooting and analytical problem-solving skills with the ability to manage complex customer scenarios
- Familiarity with APIs, structured data formats (JSON, CSV, XML), and technical data integration concepts
- Working knowledge of SQL and experience investigating data-related issues
- Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Highly adaptable with the ability to manage shifting priorities in a fast-paced environment
- Strong customer empathy and relationship management skills
- Process-oriented mindset with strong attention to detail and organizational skills
- Demonstrated ability to work independently while collaborating effectively across teams
- Experience supporting enterprise customers in a SaaS, healthcare technology, analytics, or data-driven environment preferred
- Exposure to cloud-based technologies and enterprise data environments preferred
- Experience using tools such as Postman, Snowflake, AWS, Tableau, Power BI, Python, or similar technologies is a plus
- Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business Technology, or a related field preferred
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