Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides an integrated platform for HR, IT, and Finance. The Technical Account Consultant will help customers adopt Rippling's IT products and features, providing expertise in reporting, data, and analytics to enhance customer value.
Responsibilities
- Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
- Work with a variety of teams internally and externally to execute on each engagement and help customers understand and optimize their use of Rippling
- Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement
- You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling
Skills
- A passion and curiosity for all things related to IT
- 3+ years of experience managing an IT setup at a company, helping customers implement IT products, or selling IT solutions
- Strong understanding of MDM, Identity Management solutions, or other IT-related solutions
- Familiarity with other IT products such as Google, Azure, and Okta
- Enthusiasm for helping customers and colleagues
- Ruthless prioritization and time management
- Master project/task manager – you never drop the ball
- Ability to explain complex scenarios in simple, clear written and verbal communications
- Strong attention to detail and ability to solve complex, interdependent problems
- Interest in actively working with product and engineering teams
- Experience in a support capacity with a Managed Service Provider (MSP) or Internal IT staff member
- Familiarity with admin consoles of email providers and business applications (Google, M365, Slack, Zoom, etc.)
- 2+ years of experience building reports, working within data, and enabling customers with reporting needs
- Ability to provide insights on best practices for data management and advocate thoughtfully for customers' data needs
Benefits
- Variable
- Benefits
- Equity
- 10% variable, paid annually
Company Overview