Note: The job is a remote job and is open to candidates in USA. Team8 is a company focused on AI digital health solutions, and they are seeking a Forward Deployed Software Engineer to bridge the gap between clients and their R&D team. The role involves technical support, network installations, and acting as a client advocate to ensure a seamless customer experience.
Responsibilities
- Advanced Triage & Resolution: Act as the technical first line of defense across our Dashboards, Agents, and cloud infrastructure. Proactively hunt down root causes by investigating system logs, reviewing changes, and isolating deployment errors
- Implementation & Infrastructure Management: Spearhead the end-to-end network installations, system configurations, and ongoing technical health for both new and existing The Company clients
- Client Advocacy & Advisory: Serve as the trusted technical liaison. Translate complex backend realities into clear, actionable insights, communicating with high professionalism to both technical customer teams and business stakeholders
- Cross-Border R&D Synergy: Partner tightly with our R&D team. You will navigate timezone overlaps to coordinate critical off-hours escalations seamlessly, providing engineering with pristine, comprehensive documentation to accelerate Tier-2 resolutions
- Deep-Dive Diagnostics: Embrace a fearless, hands-on approach to problem-solving. Autonomously log directly into client environments and navigate databases to investigate, understand, and resolve complex system behaviors
Skills
- Proven track record in application support, technical support, integration engineering, or a DevOps-adjacent role within a fast-paced environment
- Highly comfortable navigating cloud environments, parsing system logs, and writing database queries
- Solid understanding of version control systems and CI/CD deployment lifecycles
- Adept at utilizing a modern AI toolbox to act as a highly efficient 'one-person show.' You must know how to leverage AI to streamline workflows, troubleshoot code, parse logs faster, and multiply your daily output
- Ability to collaborate seamlessly and effectively with a distributed, international team (specifically coordinating with Israel Standard Time)
- Exceptional written and verbal communication skills, paired with a proven ability to deliver top-tier customer service in high-stakes technical situations
Company Overview