Note: The job is a remote job and is open to candidates in USA. University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts focused on flexible, high-quality education for working adults. The Systems Administrator role involves providing support for applications, services, and servers, including setup, configuration, and technical support for university constituencies.
Responsibilities
- Manage application and server backups across the enterprise and cloud (AWS and Azure)
- Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux
- Install new, upgrade existing, and troubleshooting application, service, or server related issues
- Use and maintain tools such as Azure Update Manager to manage operating system patching, and enterprise services
- Write and maintain PowerShell scripts for reporting and system automation
- Handle technical inventories, shipping logistics, and equipment organization
- Perform work in accordance with systems diagrams
- Create and maintain training documentation for team members supporting applications and services. Continuously assess all documented processes for improvements
- Provide high quality support to university customers. Work with teams and team members to provide our customers an excellent experience
- Perform other duties as assigned
Skills
- 3+ years of application, server maintenance experience, supporting service desk staff using enterprise tools
- Experience and knowledge in Cloud hosting instance management and creation (AWS and Azure)
- Experience and knowledge of PowerShell and the ability to write scripts for automation or reporting purposes
- Experience and knowledge of Linux and using a Linux Shell (RHEL, Bash)
- Experience and advanced knowledge understanding of server virtualization technologies
- Experience and knowledge of Cluster/Highly Available environments
- Experience and advanced knowledge of Windows Server and Desktop Operating Systems
- Experience and knowledge in the Microsoft 365 and Azure environments
- Experience and knowledge of industry trends and best practices, including knowledge in using Microsoft technologies
- Experience and advanced knowledge of fundamental operations, problem diagnosis and correction of relevant computer software, hardware, cloud systems, and other equipment
- Thorough knowledge and understanding of, including proven experience, in using applications, servers, and services
- Ability to create and understand schematic diagrams, and system diagrams
- Knowledge and experience of customer service practices
- Strong oral and written communication skills
- Proven ability to exercise independent thinking and judgment to carry out duties in a timely manner, even when faced with interruptions, distractions, and fluctuating workload
- Strong commitment to customer service and teamwork
- Bachelor's Degree in Computer Science, CIS, MIS, or Business Administration and/or relevant experience
- Technical Certifications
- Prior experience providing support in an academic environment
Benefits
- Medical, dental, and vision coverage with spending account options.
- Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
- Life, disability, accident, legal, identity protection, and student debt support.
- 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
- Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
- Counseling services, Free Calm Health subscription and year-round wellness programs.
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