Note: The job is a remote job and is open to candidates in USA. MUSC Health is a leading organization in academic, research, and healthcare missions, seeking a System Engineer III to support its Endpoint Delivery & Security team. This role involves designing, implementing, and managing a complex Citrix infrastructure while identifying opportunities for infrastructure improvement and automation.
Responsibilities
- Infrastructure Design & Management: Architect, deploy, and fully manage enterprise Citrix environments utilizing Citrix Virtual Apps and Desktops (CVAD), Citrix Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler (ADC) configuration, and StoreFront Services
- Automation & Optimization: Identify, scope, and execute automation opportunities (such as PowerShell scripting) to streamline image deployments, configuration updates, and routine system administration
- Tier-3 Troubleshooting: Evaluate, diagnose, and resolve complex technical issues across virtual desktop and application delivery layers, ensuring high availability for clinical, academic, and research users
- Project Leadership: Take a lead role in technical projects, participate actively in team and project meetings, and provide strategic input on intelligent solutions to improve operational efficiency
- Change Management & Documentation: Generate comprehensive technical documentation, standard operating procedures, and communications to facilitate seamless system changes and mitigate disruption
- Mentorship & Collaboration: Coach, train, and transfer technical knowledge to engineering peers and support staff, maintaining high professional standards and excellent customer service
Skills
- Bachelor's Degree and five (5) years of directly related experience in enterprise information technology; OR High school diploma/GED and nine (9) years of experience in enterprise information technology
- 5+ years of hands-on experience with the design, implementation, and operational support of enterprise Citrix environments
- Demonstrated background in resolving complex environment-wide issues, performance tuning, and advanced infrastructure troubleshooting
- Strong interpersonal, analytical, and verbal/written communication skills
- Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V)
- Citrix Certified Professional - App Delivery and Security (CCP-AppDS) or equivalent NetScaler certification
Company Overview
MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina. It was founded in 1824, and is headquartered in Charleston, South Carolina, USA, with a workforce of 10001+ employees. Its website is https://muschealth.org/locations/university-medical-center.