Note: The job is a remote job and is open to candidates in USA. The Medical University of South Carolina is seeking a System Engineer III to support their academic, research, and healthcare missions. This role involves designing, implementing, and managing a complex enterprise Citrix infrastructure while identifying opportunities for automation and infrastructure improvement.
Responsibilities
- Infrastructure Design & Management: Architect, deploy, and fully manage enterprise Citrix environments utilizing Citrix Virtual Apps and Desktops (CVAD), Citrix Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler (ADC) configuration, and StoreFront Services
- Automation & Optimization: Identify, scope, and execute automation opportunities (such as PowerShell scripting) to streamline image deployments, configuration updates, and routine system administration
- Tier-3 Troubleshooting: Evaluate, diagnose, and resolve complex technical issues across virtual desktop and application delivery layers, ensuring high availability for clinical, academic, and research users
- Project Leadership: Take a lead role in technical projects, participate actively in team and project meetings, and provide strategic input on intelligent solutions to improve operational efficiency
- Change Management & Documentation: Generate comprehensive technical documentation, standard operating procedures, and communications to facilitate seamless system changes and mitigate disruption
- Mentorship & Collaboration: Coach, train, and transfer technical knowledge to engineering peers and support staff, maintaining high professional standards and excellent customer service
Skills
- Bachelor's Degree and five (5) years of directly related experience in enterprise information technology; OR High school diploma/GED and nine (9) years of experience in enterprise information technology
- 5+ years of hands-on experience with the design, implementation, and operational support of enterprise Citrix environments (required)
- Demonstrated background in resolving complex environment-wide issues, performance tuning, and advanced infrastructure troubleshooting
- Strong interpersonal, analytical, and verbal/written communication skills
- Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V)
- Citrix Certified Professional - App Delivery and Security (CCP-AppDS) or equivalent NetScaler certification
Company Overview
The Medical University of South Carolina (MUSC) is a public institution of higher learning the purpose of which is to preserve and optimize human life in South Carolina and beyond. It was founded in 1824, and is headquartered in Charleston, sc, US, with a workforce of 10001+ employees. Its website is http://www.musc.edu.