Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a recognized leader in the insurance industry, recently awarded as one of America's Best Midsize Employers for 2026. The Support Specialist II role involves providing phone support and performing clerical duties while ensuring effective communication with customers.
Responsibilities
- Types and transcribes assignments such as business correspondence, forms and reports
- Will have direct contact with customers, may compile information for reports, and processing forms and documents
- Transferring and escalating potential calls to the appropriate department if needed
Skills
- Completion of a high school education
- A minimum of 1 year general office or related Company experience
- Or equivalent combination of education and/or experience
- Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiries
- Job duties consist of a significant percent of typing assignments, must have proficient typing skills
- General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records
- Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times
- Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company Overview