Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is seeking a Servicing Strategy Manager II to support the development and implementation of strategies within the Loan Servicing Division. This role focuses on process optimization, continuous improvement engagements, and collaboration with business leaders to enhance business performance and drive organizational transformation.
Responsibilities
- Collaborate with business leaders to assess needs and develop solutions to promote growth and efficiency
- Manage portfolio of business projects, assess and analyze business impact of projects, and communicate project activities and updates
- Lead assigned projects within the organization through the project lifecycle, including analysis, specification, design, development and deployment
- Translate project requirements into project objectives and task and develop detailed project schedules, project estimates, and resource plans to ensure the optimization of resources and achievement of project objectives
- Manage multiple projects simultaneously with multiple stakeholder groups
- Build and execute effective project communication plans to ensure stakeholders, team members and impacted parties are appropriately apprised of the project goals, expectations, status and delivery
- Establish key performance metrics, design reporting/dashboard solutions, and promote the use of structured information to drive enhanced business performance
- Analyze findings and implement process improvements to the business and/or leadership
- Promote a culture of team collaboration, accountability, operational excellence and commitment to quality and customer service
- Perform other duties as assigned
Skills
- Strong business knowledge and analytical problem solving skills
- Strong verbal and written communication skills
- Ability to manage multiple tasks and a high volume workload with a strong sense of urgency and results-orientation
- Execute strategic thinking and planning, requiring deep technical expertise and hands-on experience
- Strong oral and written communication skills as well as presentation skills to effectively communicate and interact with personnel at all levels throughout the organization
- Strong capabilities in Microsoft Word, Excel, PowerPoint, Visio, Encompass, TPO portals, TPO Process flows, and Loan Operating Systems
- Ability to effectively interact with senior management as an advisor on projects
- Ability to organize and prioritize work schedules of others on long-term basis
- Ability to make information presentations, inside and/or outside the organization; speaking before groups
- Bachelor's Degree or equivalent work experience
- Two (2) plus years' of Project Management experience
- Experience working with continuous improvement methodologies like Lean Manufacturing or Six Sigma related experience, yellow belt preferred
- Mortgage Lending or Mortgage Servicing background a plus
- Experience in successfully managing projects under aggressive timelines
Benefits
- Comprehensive healthcare plans for you and your family.
- A discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company Overview
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.