Note: The job is a remote job and is open to candidates in USA. Henry Schein, Inc. is seeking a Strategic Account Manager to develop customer relationships and drive business with their most strategic and high-profile customers. This role involves managing account strategies, executing complex contract negotiations, and fostering long-term relationships at the executive level to enhance customer satisfaction and optimize investment in Henry Schein's offerings.
Responsibilities
- Account Management – Responsible for all account management planning and execution. Lead broader account management and support teams with clearly defined goals and hold team members accountable with the highest standards of execution in managing Henry Schein’s top customers
- Executive Engagement – Develop a strong partnership with customer executive leadership and with internal executives through Henry Schein’s Executive Sponsor initiative
- Team Leader - Strategically manage the coordination of a cross-functional and cross-divisional team of subject matter experts to support assigned strategic accounts
- One Schein - Drive the adoption of the entire Henry Schein portfolio through leveraging resources and knowledge across HSI. Partner with cross-divisional teams to understand and strategically influence customer goals and key performance metrics
- Brand Loyalty – Create customer loyalty through Henry Schein’s best-in-class support teams, products and services
- Contract Management – Guide the Henry Schein teams through RFPs, contract design and negotiations, and renewals by focusing on growth opportunities and profitability performance. Continue to drive customer engagement activities that promote contract compliance
Skills
- Experience in large account management with in-depth knowledge of conceptual, strategic, and challenger sales methodologies
- Exhibits executive presence and displays effective rapport building skills with executive leadership within the company and industry
- Business acumen with the ability to engage with customer c-suite and industry leaders
- Understanding of dental industry trends pertaining to consolidation and multi-site operations
- Ability to drive influence and change through tactical empathy and strong emotional intelligence
- Proactively identify issues/opportunities and recommends actions with confidence
- Anticipate customer needs, questions, and challenges in advance by thinking two steps ahead
- Demonstrate ability to develop and execute on account strategy plans, manage multiple strategic partnerships, and maximize profitability of business opportunities
- Proven track record of exceeding sales targets in a high growth/fast-paced environment
- Strategic thinker in creating complex and value sustaining proposals to large, strategic customers
- Understanding of the entire Henry Schein offering
- Team player who can orchestrate large teams across the organization and create a productive working environment to support customer success
- High degree of comfort managing multiple, competing priorities in challenging environments
- Demonstrates understanding of the Customer Experience and creates and sustains ongoing forums that encourage a constant feedback loop
- Tactful and resilient in challenging situations
- Excellent escalation management skills
- Expert planning, organizational, and time management techniques
- Strong PowerPoint and Excel skills
- Excellent understanding of industry practices
- Strong proficiency with tools, systems, and procedures
- Strong planning/organizational skills and techniques
- Strong decision making, analysis and problem solving skills with ability to multi-task
- Excellent verbal and written communication skills
- Strong presentation and public speaking skills
- Strong interpersonal skills
- Strong conflict resolution skills and ability to deliver difficult messages
- Ability to build partnerships at all levels within the company, ability to build partnerships externally
- Good negotiating skills
- Resolve complex issues in effective ways
- Project management, consultative skills and ability to manage a budget
- Typically 6 to 8 or more years of increasing responsibility in terms of any applicable professional experience
- Typically a Bachelor's Degree or global equivalent in related discipline
- Master's degree or global equivalent a plus
- May hold one or more industry certifications
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- PTO [or sick leave if applicable]
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Company Overview
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health. It was founded in 1932, and is headquartered in Melville, New York, USA, with a workforce of 10001+ employees. Its website is http://www.henryschein.com.