Note: The job is a remote job and is open to candidates in USA. CVS Health is focused on building a world of health around every individual, emphasizing connected and compassionate health experiences. The Strategic Account Executive will manage relationships with large and mid-size self-funded employer groups, focusing on achieving customer satisfaction and renewal objectives for Meritain Pharmacy Solutions.
Responsibilities
- Executes strategic components of the client management team’s business plan for each customer
- Responsible for overall relationship between Meritain Pharmacy Solutions and our external partners, consultants and clients
- Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of pharmacy benefits plans, identification of gaps in service levels, and determination of root causes and solution development
- Offers creative product and service solutions to address client's evolving needs
- Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy
- Collaborates with Medical account team members and pharmacy support areas on more complex product or service issues to ensure client’s needs
- Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including contract and performance guarantees
- Collaborates with team members new client implementation to manage the integration of client’s and Meritain’s internal organizations, ensuring a smooth installation
- Performs renewal related tasks on existing customers and participate in open enrollment to assist in trying to gain membership
- Routinely travel to meet with external partners, clients, and consultants to address needs, enrich relationships and secure renewals through delivery of solutions while on-site
- Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
- Coordinates resolution of issues partnering with appropriate team members and matrix partners including communication and documentation
- Provide support, including on-site presence on opportunities for new products and services
Skills
- 5+ years of relevant healthcare industry experience
- 3+ years of client facing / management experience
- Ability to travel 50% +
- Ability to leading open enrollment strategy, including on-site client meetings
- Strong communication skills
- Communication experience with C-suite level individuals
- Monitoring and reporting results of Performance Guarantees
- Bachelor's degree in business or equivalent work experience
- Previous Client Management experience with a Health plan carrier
- Previous Client Management experience with a pharmacy benefit manager (PBM)
Benefits
- Comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
Company Overview