Note: The job is a remote job and is open to candidates in USA. ecoATM Gazelle is a technology company focused on device re-commerce, aiming to reduce e-waste through automated kiosks and an online marketplace. They are hiring a Staff Product Manager to oversee the User Experience at their kiosks, ensuring operational efficiency and improving customer transaction completion rates. The role involves cross-functional collaboration with various teams to enhance the kiosk experience and drive product ownership metrics.
Responsibilities
- Size opportunities across kiosk performance to ensure prioritization truly solves the biggest problem
- Be a master of saying no, with clear articulation and data that backs reasoning
- Partner with Engineering (Hardware and Operations when relevant) to improve critical steps of the kiosk experience; including but not limited to connecting a device, evaluating a device, removing FMI and other accounts, ID verification, etc
- Collaborate with Data & Analytics to ensure performance and change is measured, credible and solidified with data
- Ensure awareness across the company, the kiosk impacts all departments differently, all need to be completely aware of strategy, roadmap, wins, failures and prioritization strategy
- Travel approximately once per quarter to observe customers, study kiosk function, and partner with various departments to improve and evolve the kiosk experience
Skills
- 8+ years of product management experience in software development
- Experience building user experiences for a physical product makes you more interesting (e.g. Self-service checkout, ordering kiosks, POS etc.)
- A track record of owning key revenue generating metrics
- Strong analytical capability and comfort defining (or evolving) operational KPIs with data teams
- Demonstrated ability to operate as a senior IC in a cross-functional, execution-focused environment
- Experimentation mindset with real history of A/B tests that substantiate incremental gains
Benefits
- This position may also be eligible for short-term and long-term incentives based on individual and company performance.
- Base pay offered may vary depending on job-related knowledge, skills, and experience.
- Learn more about ecoATM benefits here.
Company Overview
ecoATM and Gazelle are redefining how people and businesses manage technology responsibly. It was founded in 2008, and is headquartered in San Diego, California, USA, with a workforce of 201-500 employees. Its website is http://www.ecoatm.com.