Note: The job is a remote job and is open to candidates in USA. Gusto is a company dedicated to supporting the small business economy by providing essential services like payroll and retirement solutions. They are seeking a Staff Product Designer to lead design initiatives for their Retirement team, focusing on creating a cohesive experience across various financial products and improving user engagement and retention.
Responsibilities
- Partner with Product Management to define the customer problems to solve, the strategy to solve them, and the measurable outcomes that matter—across activation, engagement, and retention
- Collaborate with Data and Research to understand funnel drop-offs, behavior over time, retention drivers as well as define success metrics and iterate based on what you learn
- Drive the full design process for shipped experiences—scoping and sequencing work, prototyping, testing, and delivering MVP → iteration → longer-term improvements
- Translate regulatory/tax-driven requirements into clear flows, content, and UI patterns that build trust without overwhelming customers
- Craft compelling product narratives that align cross-functional stakeholders around the problem, strategic options, and tradeoffs, clearly explaining the reasoning behind design decisions and outcomes
- Provide thoughtful critique and mentorship to design peers; raise the quality bar across the organization. Be an innovation driver with using and designing for AI
- Champion the design system and contribute patterns/components that improve cohesion and quality
- Use AI to move quickly from concept to customer-tested artifact — building clickable, high-fidelity prototypes that generate real signal faster than traditional methods allow. Bring a clear point of view on where AI enhances the customer experience, not just your workflow, and help raise the team's fluency through your example
Skills
- 8+ years in product design, with a portfolio showing end-to-end shipped work and the impact it drove
- High bar for craft across interaction design, information architecture, and visual design—especially for complex, form-heavy workflows
- Demonstrable AI fluency in your design practice — not just familiarity with tools, but evidence of AI changing how you prototype, test, and ship. We'll ask you to show this, not just describe it
- Comfort moving between design and code — whether that means shipping UI improvements directly, working closely in the codebase with engineers, or using AI-assisted tools to close the gap between prototype and production
- Comfortable operating in ambiguity and shaping messy inputs into clear goals, tradeoffs, and shipped outcomes
- Building strong partnerships with Product, Engineering, and Data to prioritize, execute, and iterate
- Systems thinker who designs solutions that scale beyond one-off screens and hold up across a product ecosystem
- Bring a clear point of view, engage in constructive feedback, and help teams align quickly by clarifying tradeoffs and driving decisions forward
- Track record leading multi-workstream initiatives across teams—setting direction, unblocking partners, and shipping measurable improvements
- Experience in regulated/high-trust domains (fintech, taxes, insurance, healthcare, benefits/retirement)
- Comfort tackling content design aspects (making complex concepts understandable)
- Have contributed to growing a Design system with components or patterns
Benefits
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
- At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals.
- We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto).
- Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
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