Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI control tower for business reinvention, and they are seeking a Staff AI Agent Engineer to ensure successful technical delivery of the Moveworks platform. The role involves partnering with customers, designing AI solutions, and influencing product evolution through customer feedback.
Responsibilities
- Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch
- Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges
- Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others
- Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time
- Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution
- Generalize successful customer solutions into reusable templates and share learnings broadly across the team
Skills
- 8+ years of experience in a customer-facing technical role - Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
- Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
- Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)
- Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems
- Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders
- Willingness and ability to travel up to 25% of the time
- Ability to operate across multiple business functions and technical domains
- Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
- Familiarity with Linux and Windows environments and command line
- Current on the latest AI tools, frameworks, and agentic design patterns - and thoughtful about how to apply them to build reliable, scalable solutions
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
Company Overview
Company H1B Sponsorship