[Remote] Sr Product Manager (Patient Experience)

Note: The job is a remote job and is open to candidates in USA. Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. They are seeking a Sr Product Manager for their Patient Experience team to build products that enhance patient interactions and streamline dental practice operations. Responsibilities • Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers • Deep discovery with dental practices and patients to understand where the real friction lives — and build solutions that address whole problems, not just symptoms • Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention • Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration • Clear, durable artifacts — PRDs, roadmaps, strategy docs, etc. that keep leadership and partners aligned • A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve • Mentorship and knowledge-sharing that lifts the whole PM team • Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care Skills • 4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform • A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users • Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units • Strong instincts for discovery and validation - you don't assume you know what customers need; you go find out, and you let the data shape your conviction • A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped • Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week • Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better • Bachelor's Degree in a related field • Experience with Twilio or similar communications platforms • Experience building or integrating AI-powered features • Familiarity with agentic workflows • A point of view on where LLMs and automation create real leverage in healthcare workflows Benefits • Bonus target not reflected in the range • Medical, Dental and Vision Coverage • 401K Plan with Company Match • Paid Time Off (PTO) • Sick Leave (if applicable) • Paid Parental Leave • Short Term Disability • Income Protection • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities Company Overview • Henry Schein One is the world's largest dental practice management software company. It was founded in 2018, and is headquartered in American Fork, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.henryscheinone.com/. Apply To This Job