Note: The job is a remote job and is open to candidates in USA. Cognizant is seeking an entrepreneurial driven AVP Delivery Leader to establish and lead a new Managed Product as a Service (MPaaS) practice. The role will be responsible for building and scaling a consulting-led business encompassing product consulting, managed services, service delivery, customer success, licensing operations, and strategic growth initiatives.
Responsibilities
- Build and lead the Managed Product as a Service practice from inception, with Back-up EXEC product suite under partnership with Cloud Software Group and named set of distributors/channel partners
- Define execution strategy, operating model, service offerings, and delivery plans
- Establish a scalable consulting, delivery and managed services organization
- Develop annual business plans, revenue forecasts, and growth roadmaps
- Own sub practice P&L and profitability targets
- Drive growth of a multi-million-dollar portfolio across consulting, implementation, managed services, and support
- Identify and develop new opportunities with distributors, and enterprise customers
- Lead executive-level client discussions and delivery accountability
- Serve as partnership, and delivery owner for CSG and key ecosystem partners/distributors
- Develop joint business plans and strategic initiatives
- Coordinate with distributors and channel partners to accelerate market adoption
- Drive partner-led revenue and co-selling opportunities
- Establish governance and delivery frameworks for managed services operations
- Lead transition and transformation programs
- Oversee service delivery, customer satisfaction, SLAs, KPIs, and operational excellence
- Ensure successful onboarding and management of support teams
- Develop consulting offerings around CSG products and platforms to begin with and scale up across CMT clients on Managed Product portfolio of offerings
- Create reusable assets, accelerators, methodologies, and best practices
- Act as a trusted practitioner to C-level executives
- Provide thought leadership on Product ModelsDigital Transformation, Customer Experience, and Monetization
- Recruit, mentor, and develop consulting, delivery, and support teams
- Build a high-performance culture focused on accountability and innovation
- Lead workforce planning and capability development
- Lead seamless integration of any re-hire/rebadged candidates for the capability area
- Revenue growth and portfolio expansion
- Practice profitability and utilization
- Managed services delivery performance
- Customer retention and satisfaction
- Strategic alliance outcomes
- New business acquisition and pipeline development
Skills
- 25+ years of experience in Product Management and monetisation services, Digital Transformation, or Managed Services
- 15+ years leading large consulting, delivery, or managed services organizations
- Demonstrated experience managing multi-million-dollar revenue portfolios
- Proven ability to build and scale practices or business units
- Direct experience with platforms and solutions
- Exposure to distributor/channel-led business models
- Knowledge of SaaS, Managed Services, and Product-as-a-Service operating models
Benefits
- Hybrid work model
Company Overview
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