Note: The job is a remote job and is open to candidates in USA. Philips is a health technology company focused on improving healthcare access. The Senior Manager of Solutions Architecture & Global Education Services will lead teams to drive innovative solution design and customer enablement in Enterprise Imaging, ensuring effective implementation and adoption of solutions.
Responsibilities
- Lead and develop high-performing Solution Architecture and Global Education & Enablement teams responsible for supporting Sales, Professional Services, and Enterprise Imaging customers across North America and globally
- Drive solution architecture standards, customer enablement strategies, and technical and clinical training programs that accelerate customer adoption and improve implementation success
- Partner cross-functionally with Sales, Product Management, Engineering, Professional Services, Clinical Consulting, Technical Services, and Customer Success to deliver scalable, customer-focused solutions and learning experiences
- Modernize technical and clinical education by leveraging artificial intelligence (AI)-enabled learning, certification programs, and knowledge management strategies that build organizational capability
- Support strategic customer engagements while establishing key performance indicators, continuous improvement initiatives, and best practices that enhance customer outcomes and business growth
Skills
- 10+ years of experience in Enterprise Healthcare Information Technology (IT), Enterprise Imaging, Radiology Informatics, or Picture Archiving and Communication Systems (PACS)
- 5+ years of leadership experience managing Solution Architecture, Customer Enablement, Professional Services, or Technical Education teams
- Strong knowledge of Enterprise Imaging, PACS, Digital Imaging and Communications in Medicine (DICOM), Health Level Seven (HL7), cloud technologies, healthcare workflows, enterprise software solution consulting, and customer-facing technical engagements
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a relevant work related experience (14 years)
- Collaborative, customer-focused leader with exceptional communication and stakeholder management skills
- Ability to develop high-performing teams, drive organizational change, and deliver impactful technical and clinical education for a global audience
- Ability to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation
- Experience with Philips Vue PACS
- Enterprise Imaging cloud solutions
- AI-powered learning platforms
- Digital enablement tools
- IT Infrastructure Library (ITIL)
- Microsoft Azure
- Amazon Web Services (AWS)
- Agile
- Similar industry certifications
Benefits
- Annual incentive bonus
- Sales commission
- Long-term incentives
- Comprehensive Philips Total Rewards benefits program, which includes a generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
Company Overview