Note: The job is a remote job and is open to candidates in USA. Illumia is an industry leader in bringing integrated technology solutions to education, healthcare, and business campuses. The Sr. Supply Chain Operations Manager leads warehouse and hardware configuration operations, ensuring efficiency and quality standards while managing supplier relationships and cross-functional partnerships.
Responsibilities
- Direct daily warehouse operations including receiving, inventory management, order fulfillment, and hardware configuration to ensure accuracy, efficiency, and adherence to quality standards
- Manage, mentor, and develop Supply Chain Operations Specialists/Leads and Hardware Configuration Specialists, setting clear goals and providing ongoing performance feedback and career development support
- Collaborate with Hardware Configuration, Planning, Services, and Purchasing teams to align warehouse execution with project timelines, deployment schedules, and business requirements
- Serve as the first point of escalation for warehouse, configuration, and fulfillment issues, driving timely resolution and maintaining clear stakeholder communication
- Lead vendor and supplier relationships, monitor performance against expectations, and navigate supplier challenges through direct engagement and contractual or legal escalation when necessary
- Analyze KPIs, identify trends, and implement best practices to improve warehouse operations, logistics performance, and cost efficiency
- Conduct risk assessments for warehouse and supplier operations and develop contingency and disaster recovery plans to minimize supply chain disruption
- Partner with IT and systems teams to enhance ERP (Microsoft Dynamics 365) and integration tools, and define requirements for reporting dashboards covering performance, inventory accuracy, and throughput metrics
- Prepare and present business cases, supplier strategies, and operational performance updates to senior leadership
Skills
- Bachelor's degree in Supply Chain, Operations (or related field), or relevant experience required
- 10+ years of progressive supply chain and logistics experience, with 3-5 years in a management role overseeing warehouse operations and cross-functional teams
- Strong leadership experience, including mentoring and developing high-performing teams
- In-depth knowledge of supply chain management, logistics, vendor relations, and contract governance
- Proven ability to evaluate supplier performance, manage vendor expectations, and drive improvements in cost and efficiency
- Excellent communication skills, including the ability to prepare business cases and present strategies to senior leadership
- Proficiency in ERP/WMS systems and operational reporting tools
- Six Sigma, CPIM, or CSCP certification
- Hands-on experience with Microsoft Dynamics 365
- Prior experience leading supply chain operations in a technology, hardware, or solutions deployment environment
Benefits
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment
- Comprehensive employee assistance program (EAP)
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
- Base salary offers for this position may vary based on factors such as location, skills, and relevant experience.
- Some positions may include additional compensation in the form of bonus, equity, or commissions.
Company Overview
Illumia provides comprehensive campus commerce solutions, enhancing convenience and operational efficiency. It is a sub-organization of Roper Technologies. It was founded in 1984, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://illumiatech.com.