Note: The job is a remote job and is open to candidates in USA. UMass Memorial Medical Center is a premier health system in Central Massachusetts, committed to exceptional patient care and academic excellence. They are seeking a Senior EPIC Applications Systems Analyst to lead the implementation and support of application software, collaborating with operational stakeholders and ensuring effective system functionality.
Responsibilities
- Proactively identifies barriers to completing work and escalates issues with proposed solutions
- Attends all required meetings, assume accountability for assigned follow-ups and practice closed loop communication
- Participates as workstream lead on cross-functional projects, ensure tasks are completed within scope and project management guidelines
- Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources
- Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions
- Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features
- Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions
- Facilitates application upgrade processes, including recommending new functionalities to operational caregivers
- Tests new features and functionalities and develop Job Aids for customer support and training
- Investigates application and system configuration issues to develop and implement effective system fixes
- Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts
- Independently troubleshoots application components within server configurations, including system services and interface jobs, and engage other teams as necessary
- Effectively participates in critical incident response and escalates appropriately as needed
- Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features
- Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams
- Builds relationships with third-party vendors to maintain vendor software
- Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles
- Partners with the training team to create end-user training materials
- Mentors less experienced team members, providing guidance and support for their development
- Actively learns and applies new skills to improve support for customers and coworkers
- Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends
- Actively participates in professional development programs defined by department
- Demonstrates high adaptability to dynamic responsibilities and evolving project requirements
- Must be able to work off hours as needed and participate in an on-call rotation
Skills
- High school diploma or GED
- Epic certification(s) or ability to achieve, as required by department
- 3 years experience with enterprise platforms (EHRs/ITSM/ERPs)
- Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused
- Able to act independently with minimal oversight
- Able to serve as a mentor to less experienced team members
- Able to lead meetings and effectively communicate with all users at all levels of the organization
- Healthcare experience
Benefits
- This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
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