Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Sr. Director, Relationship Management is responsible for owning a portfolio of strategically employed client relationships to drive retention, growth of existing business, and overall client satisfaction, while building trusted partnerships and coordinating across a matrixed organization to deliver results.
Responsibilities
- Own a portfolio of strategic employer client relationships with accountability for retention, growth within existing business, and overall client satisfaction
- Serve as the senior relationship leader for assigned clients, developing executive-level partnerships and acting as a trusted advisor
- Lead account strategy for existing clients, including renewal support, expansion opportunities, and proactive client planning in partnership with Growth and internal stakeholders
- Monitor client health, satisfaction, and risk indicators, and coordinate cross-functional action plans to address issues and improve outcomes
- Partner with Product, Operations, Technology, Marketing, and other internal teams to align priorities and ensure delivery against client commitments
- Act as an escalation point for complex or high-impact client issues, ensuring timely resolution and clear executive communication
- Support business reviews, client planning, and executive presentations that reinforce value realization and strengthen long-term partnerships
- Lead and develop relationship management talent, establishing best practices for account planning, client engagement, and retention strategies
Skills
- 5+ years of experience in relationship management, account management, client success, or a related client-facing leadership role
- 5+ years of experience with the CDH and/or HBA Business
- 5+ years of experience managing strategic relationships with large or complex clients with accountability for retention, satisfaction and growth within an existing business
- Ability to travel to Eden Prairie, MN or to client sites 25% of the time
- Experience in Financial Services, FinTech, health care, or benefits administration experience
- Experience leading and developing account or relationship management talent
- Experience with understanding of policy, regulatory, and market considerations relevant to employer or benefits-related client relationships
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
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