Note: The job is a remote job and is open to candidates in USA. Dynatrace is a one-product software company creating real value for the largest enterprises and millions of end customers globally. As a Senior Data Analytics Consultant, you will help clients optimize site performance and user engagement through data analysis and strategic insights, driving measurable business outcomes and influencing digital transformation.
Responsibilities
- Account management for 4-8 Enterprise clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts, and running all customer touchpoint meetings
- Presenting digital experience performance strategies, vision, and findings to varied audiences from developers to executives, aligning technical solutions with business goals
- Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
- Creating detailed analysis for your clients by finding answers from the Digital Experience and Business Analytics data through reporting, dashboarding, or technology expertise
- Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues, particularly in providing feedback to product teams to influence roadmap decisions
- Additional responsibilities include working with our team to improve processes, identify training gaps, and share ideas
Skills
- Bachelor's degree in Marketing, Statistics, Mathematics, Economics, or other quantitative disciplines is required
- 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
- Experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic
- Experience in data-driven analysis - excellent at working with, understanding, and analyzing data
- Experience with real user monitoring for both web and mobile applications, as well as Session Replay tools
- Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud
- Proficient with querying languages (GraphQL, SPARQL, MQL, SQL, SPL) and analysis tools (Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R)
- Stellar conceptualization and communication skills with a demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
- Operates with a customer-first focus
- Proven ability to work under pressure and to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades
- Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail
- Experience applying AI tools to streamline workflows, enhance decision-making, or solve business challenges
- Expectation: All team members are expected to travel at least 1 time per year for annual team meetings. Strategic clients may require intermittent travel as well
Benefits
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Company Overview
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