Note: The job is a remote job and is open to candidates in USA. Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. They are seeking a Solutions Consultant who will serve as a technical lead, directing all technical sales activities and developing formal technical account plans for strategic customers or partners. This role involves applying expert-level consultative solution selling skills, leading technical teams, and maintaining technical mastery across multiple solution specializations.
Responsibilities
- Serves as technical lead and directs all technical sales activities for strategic customers or partners in assigned territory
- Operates as a visionary leader, respected consultant, and trusted advisor to customers or partners
- Leads the technical team in the development of formal technical account plans and proposals
- Applies expert-level consultative solution selling skills to articulate end-to-end Avaya value at all levels
- Develops and executes technical architectures and strategies to maximize Avaya’s opportunities within the customer or partner environment
- Coordinates and delivers demos, trials, and proofs-of-concepts for large-scale, complex integrations to customers, partners and prospects
- When supporting the channel, creates the appropriate infrastructure to support partner delivery of demos, trials, and proofs-of-concepts
- Applies hands-on technical skills in beta and complex lab environments for customers or partners
- When supporting the channel, authors roadmap adoption and enablement plans based on partner business plan requirements
- Serves as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements is considered
- Leads knowledge transfer sessions to educate customers and partners with the latest technical, industry and product knowledge
- Actively mentors and coaches less-experienced Sales Engineers
- Trains partner SEs to be force multipliers with their customer base
- When supporting acquisition accounts, actively prospects, networks, and conducts research to identify and acquire new customers
- Responsible for maintaining technical mastery across the stack and in multiple solution specializations
- Serves as expert resource in the development of technical training and certifications
- Partners with business unit teams to define market features and develop use cases; leads beta trials for strategic accounts or partners
- Publishes white papers and design guides; regularly presents at internal, customer or partner seminars
Skills
- 8 - 10 Years of Experience
- Bachelor degree or equivalent experience in Engineering or Computer Science
- Mastery of the technologies and solutions supported by this role required
- Demonstrated history of large enterprise architectures and implementations
- Implementation and Operational background required
- Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys
- Experience with very large scale and complex communication system architectures, applications, customers, partners and implementations preferred
Company Overview
Avaya is a global leader in enterprise communications, hybrid cloud CCaaS and UC solutions for mission-critical, AI-agnostic workflows. It was founded in 2000, and is headquartered in Morristown, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.avaya.com.