Note: The job is a remote job and is open to candidates in USA. National Grid is a company focused on keeping people connected and society moving. They are seeking an innovative and strategic Software Engineering Manager for their Maximo team to oversee the implementation of a new MAS 9 Maximo system and ensure ongoing support for the platform.
Responsibilities
- Lead the design, development, maintenance, and enhancement of business applications, ensuring strict oversight of technical design and adherence to standards
- Lead the support and upkeep of all associated environments and manage daily operations in alignment with SLA’s related to system availability
- Direct the deployment and activities of the team, facilitating the resolution of issues and ensuring alignment with support teams and business units
- Collaborate with business partners and stakeholders to identify requirements and opportunities for application modifications that support strategic objectives
- Prioritize competing demands in alignment with organizational goals and return on investment (ROI)
- Drive the development and optimization of a continuous delivery release model
- Ensure successful delivery of key capital project implementations and a seamless transition to steady-state support
- Oversee outsourced managed services and cloud/hosted contract SLAs related to application operations
- Develop application monitoring strategies for performance optimization and proactive issue resolution
- Evaluate root cause solutions to eliminate technical debt and improve system reliability
- Establish and maintain effective relationships with key clients and business partners
- Utilize performance metrics to demonstrate improvements in service delivery and SLA adherence
- Guide stakeholders toward solutions that maximize National Grid's investment in technology
- Build and lead a high-performing support team and effective support model
- Ensure compliance with SOX mandated controls and understand supported business processes to aid decision-making
- Lead and influence architectural decisions while managing maintenance, service, and project costs
- Manage all labor and non-labor cost in accordance with annual budget, maximizing opportunities for cost savings where possible
Skills
- A bachelor's degree in computer science or a related discipline, or an equivalent combination of education, training, and experience
- 10+ years of application support experience, including 5+ years in a supervisory or leadership role
- 5+ years of experience managing outsourced IT managed services providers
- Experience supporting IBM Maximo v7.6 or higher with integrations to mobile systems (e.g. Salesforce, CLICK, etc.)
- Previous experience managing and leading Maximo development teams, with strong evidence of utilizing best practices
- Proficient with Maximo concepts such as automation scripts, MIF integration framework, MBO objects, utilities add on, and associated infrastructure and architecture
- Experience with Maximo application implementations and upgrades
- Experience with delivering fixes/enhancements in Maximo an agile delivery model with coordination to partner systems
- Experience with supporting IBM Maximo MAS 8/9 in a cloud hosted environment (e.g. MS Azure), and strong knowledge of containerization including redhat openshift (RHOS) or similar technologies
- Demonstrated experience of database concepts in DB2 or Oracle
- Experience with utilizing and optimizing CICD pipelines for delivery and environment management
- Experience supporting COTS and other application software solutions, with a focus on Enterprise Asset Management implementations in mid to large-scale enterprises
- Strong experience with developing or architecting integrations to external systems such as SAP, Salesforce, GIS, etc
Benefits
- Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.
- Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed.
- Working from the office is encouraged when working on tasks that require a high degree of collaboration.
- We work with our employees to foster a flexible work schedule.
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