Note: The job is a remote job and is open to candidates in USA. Social Factor is a social media agency that believes in the power of Human Connection. They are looking for a temporary, remote Social Media Community Moderator to develop digital communities and engage with users on behalf of clients.
Responsibilities
- Develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available
- Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Skills
- Previous social media moderation experience is required
- Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
- Excellent verbal and written communication skills, experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands)
- Excellent spelling and grammar skills (a moderation & skills assessment (language assessment if applicable) will be given for final candidates)
- Strong willingness to learn and think critically; a proactive approach
- High energy with the capability to multitask in a dynamic, rapidly growing organization
- Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
- Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc
- Personal computer with minimum of Windows 10 and macOS 12.X
- Personal internet speed requirement of a minimum of 150 mbps
- Personal computer with Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability)
- Sprinklr certification
- Hootsuite experience
- Sprout Social experience
Benefits
- Flexible schedules to fit all lifestyles
Company Overview