Note: The job is a remote job and is open to candidates in USA. Connection is a company that guides the connection between people and technology, providing solutions for managing warehouse inventory, workforce equipment, and data security. They are seeking a ServiceNow Systems Analyst to design business-focused solutions, lead discovery calls, and ensure systems meet organizational goals.
Responsibilities
- Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals
- Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans
- Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes
- Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations
- Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations
- Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction
- Reviews ServiceNow technical literature
- Attends meetings and training opportunities
- Performs all other duties or special projects as assigned
Skills
- Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts
- Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management
- Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels
- Ability to provide technical guidance across stakeholders while working closely with delivery teams
- Understanding of ServiceNow modules, integrations, capabilities, and platform technologies
- Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization
- Excellent problem-solving skills and ability to analyze complex business requirements
Benefits
- 401k plans
- Medical insurance
- Free therapy visits
- Mental health coaching and tools
- Meditation resources
- Generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days
Company Overview
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. It was founded in 1982, and is headquartered in Merrimack, New Hampshire, USA, with a workforce of 1001-5000 employees. Its website is http://www.pcconnection.com.