Note: The job is a remote job and is open to candidates in USA. LINC Education is seeking an experienced online educator to work as an independent contractor supporting a diverse international student body. The role involves providing subject matter guidance and support to undergraduate students in online programs, focusing on service design and marketing principles.
Responsibilities
- Subject matter guidance to a group of 20-25 undergraduate online students
- Support in learning skills like academic writing, research and time management
- Conduct 1:1 sessions for doubt-resolution, academic guidance and assessment draft reviews
- Guidance on relevant reference material
- Assessment marking with long-form feedback
- Management of discussion forums; and
- Proactive, prompt and personalised support to student queries and issues
Skills
- 5+ years of work experience
- Strong knowledge of service design and services marketing principles
- Ability to create customer value through effective service experiences
- Support students in applying the services marketing mix
- Evaluate service quality
- Develop customer-centric strategies that enhance customer satisfaction and organisational performance
- Service design
- Services marketing
- Services marketing mix
- Customer value creation
- Service quality management
- Customer experience
- Marketing strategy
- Customer-centric decision-making
- Must possess a working laptop and have access to high-speed (>10 MBPS) stable internet connection
- The candidate needs to be available between 12 pm to 6 pm every day
- Masters or Bachelors Degree with distinction or first-class from a top university in India
- At least 3+ years of teaching experience at a leading university or college and/or professional experience in the last 5 years in the relevant fields (Note: Candidates with formal teaching experience at a university or college are preferred)
- Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse cultures
- Proficient in English language; excellent oral and written communication
- Ability to quickly learn and use technology platforms for interacting with students, including the host university's LMS and LINCtrac (training on these platforms will be provided)
Company Overview