Note: The job is a remote job and is open to candidates in USA. LivaNova is a global medtech company committed to changing lives through innovative healthcare solutions. The Service Contract Sales Administrator will support service agreements by drafting proposals, negotiating contracts, and managing customer interactions to drive revenue and enhance service delivery.
Responsibilities
- Proactively monitor reports to prepare and send accurate equipment service agreement proposals directly to customers
- Monitor existing contract lifecycles and prepare renewal service agreements timely
- Responds to customer, Technical Service Representatives and Account Executives requests for service agreement proposals and other supporting documents
- Has routine and ongoing contact with customers, Technical Service Representatives and Account Executives, including following up on outstanding proposals to finalize the service agreements timely and increase service revenue
- Work with team to achieve service contract sales revenue targets
- Reviews with customer any agreement language revisions requested and accepts or rejects those changes with comments. This may be done independently by following department language change guidelines, or by working with the department manager and/or legal
- Professionally responds to a high volume of calls and emails from internal and external customers
- Ensures contract review is done for all service agreement purchases orders. Send finalized service agreements with purchase order acknowledgment emails
- Confirms all future billings are established correctly in the business system
- Sets up and maintains all service contract records in the business systems
- Develops and maintains detailed knowledge of company products to effectively respond to customer’s service agreement requests
- Work with Customer Service, Credit and other Departments as needed to support order processing and other inquiries
- Other projects as assigned
Skills
- Bachelor's degree in business or other related field
- Two years relevant experience or, in lieu of a degree, six or more years relevant experience
- Proficient in contract administration, including having or obtaining an understanding of contract law and terminology
- Demonstrated ability for attention to detail
- Intermediate to Advanced Excel skills
- Demonstrated skill and proficiency with mathematics, basic statistics, and deductive reasoning
- Written and oral communication skills
- Excellent interpersonal skills and the ability to work effectively and comfortably with all levels within the business organization as well as with partners and customers
- Ability to work independently plus demonstrate skilled team-oriented behavior
- Willingness to take ownership and accept responsibility for actions and decisions
- Ability to solve complex problems and outline solutions clearly
- Big picture focus relative to contract issues
- Ability to perform effectively under pressure
- Sit 80% Stand/Walk 20%
- Repetitive use on computer
- Oral Comprehension
- Written Comprehension
- Memorization
- Contract administration experience preferred
- SAP experience preferred
Benefits
- Health benefits – Medical, Dental, Vision
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
Company Overview