Note: The job is a remote job and is open to candidates in USA. Altana is the network for trusted trade, empowering governments and businesses to build a more resilient and secure global economy. They are seeking a Senior Technical Account Manager to lead the delivery and adoption of a large-scale software solution with the Mexican government, focusing on building client partnerships and ensuring technical delivery.
Responsibilities
- Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings. This includes not only providing training and technical support, but also building relationships with user groups and mission leaders
- Assist customers with in-depth analysis to optimize their experience and results, providing direct analytical support to the customer where necessary to realize value
- Lead customer touchpoints and production of deliverables ensuring that customers are able to contextualize Altana's value relative to their mission
- Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues
- Synthesize and communicate feedback to the Product team
- Coordinate with our implementation engineering team to ensure successful technical delivery
- Collaborate with Account Executives to develop an account growth strategy, identifying expansion opportunities and transforming them into reality
- Travel regularly to Mexico to support relationship-building and on-the-ground delivery with local stakeholders
Skills
- Native-level Spanish fluency (Required)
- 5+ years of account management, delivery, or consulting experience — ideally with a complex data platform and Spanish-speaking public sector or enterprise customers
- You can demonstrate a history of successfully expanding accounts year over year
- You have a strong understanding of SaaS financial metrics, allowing you to make data-informed decisions
- You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements
- You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences
- Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence
- You are a business builder with the drive to establish Altana in a new geography, acting as a foundational piece for Altana's Mexico business
Benefits
- Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
- Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
- Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
- Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
- 401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program.
- Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
- Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
- Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.
- Employee Assistance Program: Free access to confidential personal support.
- Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses
Company Overview
Company H1B Sponsorship