Note: The job is a remote job and is open to candidates in USA. Blizzard Entertainment is looking for a talented Senior Software Engineer experienced in C# .NET application development to help design, implement, and maintain applications for customer support. The role involves collaborating with various stakeholders to enhance the Blizzard Support web site and proprietary customer support software.
Responsibilities
- Design and implement innovative solutions to deliver an epic support experience to Blizzard customers and Game Masters (customer support representatives)
- Provide technical leadership across Service Technologies with respect to backend systems development
- Collaborate and communicate with business analysts, designers, producers, and partner team members throughout the development process
- Document and share best practices with engineers across Blizzard
- Diagnose and resolve live operations issues, occasionally during non-traditional work hours
- Crosstrain peers and mentor junior engineers across Service Technologies
Skills
- Good working knowledge of C#, Microsoft .NET Framework, and .NET ASP.NET Core
- Good working knowledge service-oriented application design patterns
- Experience designing systems and APIs with high uptime requirements
- Working knowledge of software quality best practices such as unit and integration testing
- Surface knowledge of Docker containerization and CI/CD Tools
- Analytical and Troubleshooting skills
- Passion for software development and learning
- Bachelor's degree in computer science, Information Technology, or equivalent industry experience
- 3 or more years delivering C# .NET Applications in a professional environment
- Knowledge of Blizzard Games and Services
- Experience with Google Cloud Platform and Amazon Web Services
- Experience with Kubernetes and Linux
- Experience hardening applications and enforcing security best-practices
- Experience with front-end frameworks such as React or Angular
- Experience with observability, analytics, and reporting solutions
- Experience collaborating in large multi-disciplinary teams
- Contributions to Open Source and personal projects
Benefits
- Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
- 401(k) with Company match, tuition reimbursement, charitable donation matching
- Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
- Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
- If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance
Company Overview
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