Note: The job is a remote job and is open to candidates in USA. Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. As a member of the SRE team, you will improve the reliability of Block's platform and critical infrastructure while leveraging AI-driven tooling and automation to enhance observability and incident response.
Responsibilities
- Build and extend platforms to improve system reliability
- Work on team goals that encompass reliability for the entire company
- Standardize reliability tools across multiple platforms and organizations
- Triage, coordinate, and lead stabilization of sev 0–1 incidents
- Serve as primary oncall, maintaining structured escalation paths and exercising leadership escalation
- Drive platform-wide reliability improvements, shared operational tooling, and deploy-safety patterns
- Use AI-driven systems to improve signal detection, reduce noise, and accelerate root cause analysis
- Design and implement safe deployment patterns (progressive delivery, automated rollback, guardrails)
Skills
- Drive to root cause systems with many moving parts and take the necessary steps to fix them
- Demonstrated technical initiative and leadership on previous projects, especially those with a backend/platform focus
- Familiarity with AI-driven tooling for observability, incident analysis, or automation
- A mindset that naturally reaches for AI to accelerate problem-solving and reduce toil
- Experience running production oncall for high-availability systems
- Strong incident management skills — structured triage, mitigation under pressure, blameless postmortems
- Fluency with CI/CD pipelines, progressive rollout strategies, and rollback automation
- Monitoring & observability expertise — building/tuning alerts for uptime, error rates, latency regression, and resource exhaustion
- Ability to create and maintain evidence-based maturity assessments using trailing 90-day data windows
- Comfort with vendor/dependency management — maintaining validated escalation contacts reachable within ≤ 5 minutes
- Boundless curiosity, autonomy, and a strong sense of accountability
- A strong desire to perform and grow as an engineer
- 5+ years of software development experience
Benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
- This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies
- May be eligible for a sign-on bonus
- Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies
Company Overview
Block is a technology company with a focus on financial services. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://block.xyz.Company H1B Sponsorship
Block has a track record of offering H1B sponsorships, with 22 in 2026, 257 in 2025, 253 in 2024, 260 in 2023, 297 in 2022. Please note that this does not guarantee sponsorship for this specific role.