Note: The job is a remote job and is open to candidates in USA. IDEXX is a leader in animal health diagnostics, focusing on innovative solutions for the scientific community. They are seeking a Senior Salesforce Administrator to enhance their enterprise CRM capabilities, manage Salesforce configurations, and support business processes through technical solutions.
Responsibilities
- Analyze, understand and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work
- Provide daily system/application administration. Maintain system and application backup/recovery and patching. Manage access and security of the systems and applications. Monitor and proactively support system/application capacity planning and stability
- Assess technical requirements of requests and scope for projects and communicate results to business client, project team, and IT counterparts. Assist application users by tracking, analyzing and solving user problems based on an understanding of business process workflow within the application. Provides support to users for the technical aspects of application utilities and functions, such as reporting. Identify opportunities for new or improved systems and applications to support the business
- Serve on systems development/upgrade/enhancement project teams as technical liaison between business clients, IT Infrastructure and the development groups
- Facilitate or participate in testing activities to ensure development work meets user requirements. May develop test script criteria and use cases for functional and end-user testing. Prepare materials and/or conduct end-user training sessions to support use and feature sets for new or updated systems and applications. Create user guides, system workflows and other application documentation as needed, including creating standard operating procedures (SOPs)
- Develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support
- May perform development activities, programming and coding as needed
- Follow Internal Audit policies and procedures and provide information as needed
- Participation in on-call rotation
Skills
- 5-10 years of Salesforce administration experience
- Bachelors degree or equivalent combination of education and experience required
- Salesforce Administration certification
- Excellent problem solving skills required
- Excellent customer service and business relationship building skills required
- Project management and business analyst skills required
- Ability to work independently and within teams
- Strong communication skills, both verbal and written, including ability to translate technical subject matter to non-technical audiences
- Familiarity with SFDC Sales Cloud, Service Cloud, Reporting and Dashboards
- Familiarity with Microsoft Power BI a plus
Benefits
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Company Overview
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. It was founded in 1983, and is headquartered in Westbrook, Maine, USA, with a workforce of 10001+ employees. Its website is http://www.idexx.com.