Note: The job is a remote job and is open to candidates in USA. IntelePeer is a healthcare-focused AI communications platform that powers AI voice agents and intelligent workflow automation. The Senior Project Manager is responsible for owning the end-to-end delivery of complex, cross-functional initiatives, ensuring alignment among stakeholders and maintaining project quality and timelines.
Responsibilities
- Own end-to-end project management for multi-track initiatives including AI platform deployments, healthcare system integrations (EHR, scheduling, billing), and enterprise client onboardings
- Define and maintain comprehensive project plans, timelines, milestones, RACI matrices, and risk registers across concurrent workstreams
- Partner closely with Product, Engineering, Implementation, and Customer Success teams to align priorities, surface blockers, and drive resolution
- Serve as the primary point of coordination for internal stakeholders and external healthcare clients throughout the project lifecycle
- Facilitate scrum ceremonies, steering committee meetings, and executive-level status reviews with clear, concise communication
- Monitor and report project health, budget utilization, and KPI attainment using standard PMO reporting frameworks
- Identify and proactively manage risks, dependencies, and scope changes with a structured change management process
- Ensure all project deliverables meet healthcare compliance requirements including HIPAA, HL7/FHIR standards, and organizational security policies
- Contribute to continuous improvement of IntelePeer's PMO processes, templates, and tooling
- Champion a culture of accountability, transparency, and urgency balanced with quality across project teams
Skills
- 5+ years of project management experience, with a minimum of 3 years in healthcare IT, digital health, or health technology environments
- Demonstrated experience managing complex, cross-functional projects with multiple stakeholder groups and interdependencies
- Deep familiarity with healthcare workflows, operations, and compliance requirements (HIPAA, SOC 2, HL7/FHIR, HITRUST preferred)
- Proficiency with project management tools such as Jira, Asana, Smartsheet, Monday.com, or equivalent
- Strong understanding of agile and hybrid delivery methodologies; ability to flex between waterfall and agile frameworks as needed
- Exceptional communication and stakeholder management skills, including experience presenting to C-suite and clinical leadership
- Proven ability to manage competing priorities, ambiguous requirements, and shifting deadlines in a fast-paced environment
- Bachelor's degree in Healthcare Administration, Business, Information Systems, or a related field, or equivalent experience
- Experience managing AI, automation, or conversational AI product deployments — this is a meaningful plus
- Familiarity with voice AI, NLP platforms, or AI-assisted patient communication tools (e.g., chatbots, IVR, virtual agents)
- Background in ambulatory care, dental DSO, health system, or payer environments at an enterprise scale
- Experience with EHR/EMR system integrations (Epic, Cerner, Athenahealth, Dentrix, etc.)
- PMP, CAPM, SAFe, or equivalent project management certification
- Exposure to SaaS or cloud platform implementation projects
Benefits
- Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
Company Overview