Note: The job is a remote job and is open to candidates in USA. Direct Travel is a company specializing in corporate travel solutions, and they are seeking a Senior Program Manager to oversee candidate travel delivery. This role ensures alignment with global strategies and policies while managing regional execution and enhancing the overall candidate experience.
Responsibilities
- Regional Program Ownership: Own regional execution of the Candidate Travel Program (US, EMEA, or APAC); ensure consistent delivery against global operating model, policies, and SLAs
- Stakeholder Coordination: Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changes
- Workflow Monitoring & Exception Management: Monitor Juno workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gaps
- Escalation Management: Manage regional escalations and high-priority candidate issues within defined SLAs; serve as the escalation point between Program Managers and Head of Program Delivery; resolve non-routine issues and complex candidate situations
- Candidate Experience: Ensure consistent, brand-aligned candidate experience across the region; maintain service quality standards and drive continuous improvement in responsiveness and issue resolution
- Automation & Reporting Partnership: Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunities
- Capacity Planning & Business Reviews: Provide regional input into quarterly reviews, capacity planning, and future-state design; prepare regional performance summaries and trend analysis for executive review
- Team Leadership & Development: Provide coaching and support to Program Managers and Specialists; ensure clear accountability and quality standards across the regional team
Skills
- 7+ years of corporate travel account management, program management, or operations experience
- 3+ years managing regional or multi-location travel programs
- Strong knowledge of travel industry operations, policies, and automation platforms
- Demonstrated experience with workflow management systems (e.g., Juno, Avenir) and data analysis
- Excellent interpersonal, communication, and problem-solving skills
- Ability to manage multiple priorities and work across time zones
- Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms
- Strong analytical and reporting capabilities
- Bachelor's degree in Business, Operations, or related field preferred
- Experience with Google or large enterprise recruiting programs
- Knowledge of candidate experience best practices and recruiting workflows
- Experience with SLA management and KPI tracking
- Background in business travel policy or mobility services
- Leadership experience managing small teams or matrix teams
- Bilingual Spanish is ideal
Company Overview
Direct Travel is a leading provider of corporate travel management services. It was founded in 1984, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.dt.com/gitravel/.