Note: The job is a remote job and is open to candidates in USA. Nelnet Business Solutions is a division of Nelnet, Inc. that provides payment technology and education services. The Senior Product Manager for Payment Systems and Fraud Protection will drive strategy and execution for payment system modernization efforts, focusing on enhancing security and fraud detection for educational institutions.
Responsibilities
- Own the end-to-end product strategy and roadmap for core workstreams within our platform, aligning stakeholders across engineering, design, operations, and executive leadership
- Translate insights from colleges, universities, students, and payers into prioritized product requirements that balance institutional needs with scalable platform architecture
- Lead discovery efforts including client interviews, advisory councils, and feedback loops to validate problems and pressure-test proposed solutions before build
- Lead the charge to define strategic and novel applications of AI in our products
- Define and track success metrics (adoption, retention, NPS) and use data to inform trade-offs and continuously improve outcomes post-launch
- Partner with engineering leadership to break down complex modernization initiatives into incremental, shippable releases that minimize disruption to existing clients
- Collaborate closely with compliance, security, and risk teams. Ensure all releases meet PCI Level 1 standards and applicable higher education regulatory requirements
- Influence cross-functional roadmap decisions across integrated products (payment plans, cashiering, refunds, storefronts) to ensure a cohesive client and student experience
- Represent the voice of the client in executive forums, providing clear recommendations supported by qualitative research and quantitative analysis
Skills
- Bachelor's degree in Business, Computer Science, Finance, or a related field
- 3+ years of product management experience, including experience managing complex platform or SaaS products
- Experience delivering AI-enabled software to market
- Proven track record of shipping products in agile environments while partnering directly with engineering teams
- Experience defining and using product metrics to drive prioritization and measure success
- Advanced degree in a related discipline
- Product management certifications
- Experience in higher education technology, payments, fintech
- Familiarity with compliance, payment processing workflows, or ERP integrations (Workday, Banner, PeopleSoft, Colleague)
- Demonstrated experience leading fraud detection and prevention initiatives
Benefits
- Medical, dental, vision, HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- A robust wellness program
- Hybrid work option
- Work remotely for part of the week for associates living within 30 miles of an office location
Company Overview