Note: The job is a remote job and is open to candidates in USA. Fundraise Up is a global fundraising platform that aims to make donating to nonprofits fast and accessible. They are seeking a Senior Product Manager to lead retention and expansion growth initiatives across active organizations, focusing on product adoption and value realization.
Responsibilities
- Retention and expansion growth across active organizations
- Average Processing Volume (APV) / ARR per Active Customer
- Cross-product adoption strategy for Organization Experience capabilities
- Retention and expansion roadmap (6–12 months / 2027 horizon)
- Discovery pipeline (qualitative & quantitative)
- Identification of churn signals and expansion opportunities
- Concept development and validation before delivery
- Cross-functional retention and monetization initiatives
- Adoption blocker identification and resolution prioritization
- Scale / iterate / kill decisions based on initiative outcomes
- North Star metrics and metric tree for retention, adoption, and monetization outcomes
- Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact
- Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery
- Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations
- Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product
- Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes
- Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering
Skills
- 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments
- Experience operating at a Senior+ level of scope and influence
- Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges
- Proven ability to design and execute cross-functional growth initiatives
- Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation
- Experience working with customer lifecycle, retention, activation, or expansion motions
- Ability to size opportunities and prioritize initiatives by business impact
- Experience collaborating with Customer Success, GTM, PMM, and Product organizations
- Comfort working with AI/ML-enabled products or data-driven personalization
- Strong stakeholder management and influence skills
- Fluent English (C1+)
Benefits
- 31 days off
- Company subsidized medical insurance
- 100% paid telemedicine plan
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- English learning courses (50% reimbursement, up to $1,000 annually).
- Relevant professional education (100% reimbursement, up to $1,500 annually).
- Gym or swimming pool (50% reimbursement, up to $500 annually).
- Co-working (up to $250 monthly).
- Remote working.
Company Overview
Fundraise Up is an online donation platform that helps nonprofits engage donors and increase revenue. It was founded in 2017, and is headquartered in Brooklyn, New York, USA, with a workforce of 201-500 employees. Its website is https://fundraiseup.com.